Job Description - Lab IT Specialist (57229)Job Description Lab IT Specialist - 57229 Description World leader in the field of in vitro diagnostics for over 55 years, bioMérieux conceives, develops, produces and markets diagnostics solutions (systems, reagents, software and services) intended for clinical and industrial applications, which determine the origin of a disease or a contamination to improve the health of patients and insure consumer safety.bioMérieux is present in 43 countries and services more than 160 countries with the support of a large network of distributors.
Its corporate headquarters are located in Marcy l’Etoile, near Lyon, in France.Joining bioMérieux, is choosing to join an innovative company with a long term vision, committed to the service of public health and carried out with a humanistic corporate culture.We look for candidates whose motivation is to invest in themselves, in the projects of the future, and to participate in a collective adventure led by a pioneering spirit.We have the commitment to offer our collaborators a working environment which encourages team spirit, with priority given to training and development with international career opportunities.
Our Group offers numerous possibilities: so come and join the 11,200 bioMérieux employees who have already identified with these valuesObjective: The Lab IT specialist provides technical support, training, troubleshooting, and project management to internal and external customers for the diagnostic test systems marketed by bioMèrieux.
Items under the Lab IT umbrella include but are not limited to: LIS interfaces, networking, middleware solutions, data management software, integration engine projects, remote device management.
Main Accountabilities: Assist with bioMerieux middleware implementation projects and tasks to meet deadlines in support of organizational objectivesEnsure connection of the bioMerieux middleware solution to customer Laboratory Information Systems by coordinating resources internally and externallyAnswer internal and external customer inquiries per established guideline and document in CRM system; consult as appropriate with Lab IT Specialist, Application Specialist, System Engineer, Field IT Specialist, Management, Global Customer Support.Demonstrate problem solving and troubleshooting skills for remote/phone support as well as on-site Lab IT support.Assist with launch/implementation of new systems by learning new products, providing input to development of documentation and troubleshooting procedures for all systems.Manage Lab IT projects and tasks efficiently in support of corporate objectives.Obtain CRM certification; execute investigation process and apply as needed.Provide consistent follow up to ensure customer satisfaction and meet minimum key performance indicators.Perform on-call duties as needed to provide 24-hour technical support to customers.Contribute to revenue generation initiatives through promotion of value-added projects and services.
Qualifications Qualifications:Bachelor’s Degree in Computer Science, Laboratory Technology, a related technical field or equivalent experienceMinimum 2 – 3 years previous experience as a Lab/Medical Technologist or equivalent experienceMinimum 3 - 5 years previous experience in support of LIS interfaces, servers, software applications, hardware, middleware and computers.Minimum 2 – 3 years previous end-user and/or support experience with systems marketed by bioMerieuxExperienced in resolving customer problems and providing a high level of customer satisfactionMust be able to work independently, effectively multitask to meet deadlines and competing priorities in a fast-paced environment.Project management software toolsProficient in Windows OS, MS Office programs.Exhibit good interpersonal and diplomacy skills, excellent verbal and written capabilities through previous experiences such as teaching, sales, or management.Exhibit good decision-making ability, including problem resolution.
Primary Location: AMER-AMER-US-NC-Durham, NC Schedule: Full-time Job Posting: Jul 22, 2019, 1:26:37 PM Shift: Day Job Employee Status: Regular Travel: No