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Hospice Field Service Technician 

resume-library  |  United States  |  

United StatesUnited States (US)
Work Type:
Work Time:
Full Time


Hospice Field Service Technician

Position Summary :

The Hospice Field Service Technician (HSFT) is a unique and rewarding position.  As a Hospice Field Service Technician, you will have the pleasure and responsibility providing equipment deliveries, pickups, and servicing of company owned equipment in a variety of settings including private homes and customer facilities. You will have the opportunity to provide support through patient and family education, care and maintenance of company owned equipment.


This unique position will require empathy, emotional intelligence, and compassion for our patients/customers.  The rewards are remarkable not only to you, but also for our clientele of worthy patients.  There is potential to earn the quarterly safety – vehicle bonus.

Major Duties & Responsibilities :

Compassionately deliver, timely set up and pickups of all Joerns owned equipment for patients in need.

Instructs and demonstrates patient/care giver/nursing staff on proper and safe use of Joerns owned equipment

Work/drive safely in all aspects of job, while obeying all traffic laws and company procedures. Safety is our #1 goal

Completes vehicle safety checks (pre-trip and post trip inspections) with set procedures

Has a strong understanding of phone technology

Completes required paperwork / electronic documentation for all delivery, pick up, or service of equipment and adheres to HIPAA guidelines

Rotates on-call availability (paid) with Team Members, including nights & weekends when required

Cleans, disinfects, repairs, and quality checks all products as required in accordance with set up procedures (comprehensive in-house training provided)

Completes all required training, including continued educational training. Joerns invest in our employees

Loads and unloads equipment in an orderly and safe manner in accordance with set policies and procedures

Shows empathy and compassion for customers/patients in every situation

Rotates on-call availability with Field Service Technicians, including nights & weekends

Required Education :

High School Diploma or equivalent

Required Skills & Experience :

Valid Driver’s License

Ability to read /follow instructions, map/GPS, and perform basic math functions.

2 years of customer service or comparable experience, i.e. CNA, medical, delivery driver, retail, hospitality, transport, home care, hospice, med tech, mobility devices, DME, medical equipment, warehouse, janitorial, mechanical, repair technician, etc.  

Must be dedicated to providing First In Class customer service with compassionate professional acumen

Must have ability to work extended hours, including some evenings weekends and travel if required

Ability to work with minimal supervision and exercise sound judgement in the absence of manager.

Ability to safely lift, push or pull up to 50 lbs with or without accommodations

Transports deliveries according to manifest in a safe, responsible manner and in accordance with company procedures and applicable DOT regulations

Must possess or be able to complete requirements of Department of Transportation (DOT) physical

Preferred Skills, Experience & Education :

Previous driving/delivery experience

Previous durable medical equipment (DME) experience is preferred

Computer skills, such as experience with Outlook email, Microsoft Excel, and smart phones such as IPhone or Android

Ability to work independently and in team environment

Good communication skills (verbal and written), along with good organizational skills

Previous Patient care experience


Joerns Healthcare LLC is an Equal Opportunity Employer, including Disability/Veterans

About Joerns :

Joerns Healthcare LLC is a leading national distributor of therapeutic support surfaces, bariatric care equipment; negative pressure wound therapy systems, and safe patient handling solutions, products and services. We serve special patient handling needs across the entire continuum of care, including acute care hospitals, long term acute care, skilled nursing, rehabilitation facilities, and hospice.


We continually strive to provide the most exceptional service and solutions that deliver positive financial and clinical outcomes to our customers.


We are currently searching for skilled, self-motivated and dedicated professionals to add to our team. We offer hands on training, benefits and an outstanding work environment.

Benefits :

At Joerns Healthcare LLC, each eligible employee receives a competitive total compensation package including Medical, Dental, Vision, Life Insurance and Short Term Disability.  In addition, the company offers a 401K program with a company match, and Flexible Spending Accounts.  Our employees also receive Paid Vacation and Holidays.