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Call Centre Agent 

cv-library Listing Owner's Avatar  |  United Kingdom  |  

United KingdomTrentham Lakes, United Kingdom
Work Type:
Work Time:
Full Time


Call Centre Agent
Autonet Insurance  TRENTHAM LAKES  (NEW SITE) 
Competitive salary dependent upon experience
The Company
The Atlanta Group was formed in 2018 and brings together two well renowned insurance businesses – Autonet Insurance and Carole Nash Insurance Consultants. Our aim is to develop further opportunities for growth within the insurance market through innovation and excellence. Autonet celebrates its 21st anniversary this year and over the last two decades have grown to become one of the UK's largest insurance brokers, handling over 1.2 million calls per year and turning over in excess of £130 million.
The Role
To provide our customers with an exceptional level of service promoting Autonet as a broker of choice
To take inbound calls from our customers, understand their needs and provide them with the right product for them
To ensure all documentation is issued correctly and meets our compliance standards
To work towards set targets and KPI’s and maximise all opportunities for Autonet Insurance and our customers
The Candidate
To be a successful Call Centre Agent you will need to hit the ground running but more important is your determination, positive attitude and the desire to be part of this winning team.
In addition, you will possess the following skills and experiences:
Essential Skills:
Have a natural ability to build rapport and understand customers needs
Have strong objection handling skills
Demonstrate tenacity and drive to meet and exceed targets
Be computer literate
Possess excellent verbal and written communication skills
Have the ability to work within strict guidelines and adhere to working within a regulated environment
Have Maths & English GCSE or equivalent
Desirable skills:
Experience of working within an Insurance environment
The job may be suitable for candidates who have experience as the following: Insurance Agent Insurance professional, Customer Sales Agent, Customer Service Agent, Inbound Sales Agent, Call Centre Agent, Sales Executive, Business Development Officer, Telesales Executive, Inbound Sales, Claims Agent, Customer Account Manager, Customer Services Agent Outbound Sales Agent, and Customer Assistant
Further information on how Autonet Insurance use and share your personnel data is contained in our fair processing notice which is available here:
https://(url removed)/careers