SENIOR IT SUPPORT ENGINEER– GRANTHAM – competitive salary BENEFITS THE BACKGROUND This is a senior IT project role, working closely with IT Management and senior technicians on technical development.
Supporting both internal and external customers.
THE ROLE Taking a senior role within the support team, acting as an escalation point and providing mentoring, guidance and support for service desk and desktop support staff.
Providing a high level of 2nd line/desktop support covering Microsoft Windows technologies as well as some 3rd line support.
Taking ownership of complex incidents escalated by Service Desk Engineers.
Liaising with Infrastructure support teams and 3rd party support where necessary.
Automation: creating scripts where possible to improve desktop support processes.
Responsible for upgrades to software and systems.
IT project work, working closely with IT Management and senior technicians on technical development.
THE IDEAL CANDIDATE Demonstrable four years’ experience in a similar position.
MCSA or equivalent professional qualifications.
Ideally ITIL foundation level qualification.
A valid Full UK driving license.
A mature, professional but enthusiastic personality, passionate about delivering top quality service.
Excellent communication skills with an ability to communicate clearly and professionally to all levels of the business.
A pro-active approach to personal development.
An ability to effectively prioritize workload and execute tasks under pressure.
Excellent customer service skills developed working in an IT service-oriented environment.
An analytical approach - a structured thinker and problem solver.
Technical Experience will include: Microsoft Desktop operating systems (Windows 7/8/8.1/10) Microsoft Server operating systems (Windows Server 2008/2008 R2/2012/2012 R2/2016) Microsoft products including Active Directory, Exchange, Office 365, Microsoft Office Suite PowerShell/VBScript scripting.
Antivirus and security products such as bitdefender, Duo mobile, Cisco Umbrella, Cisco switching and routing config experience VMware vSphere and vCentre VEEAM Backup and Replication technology This job was originally posted as www.totaljobs.com/job/87835952