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Customer Service Officer 
(Instajob™)

fregsoninc  |  Nigeria  |  

Ref:
TJA-NG-EM927
Direct:
Employer:
Location:
NigeriaLagos, Nigeria
Category:
Management/Other
Salary range:
₦100,000.00 - ₦120,000.00 per Annum
See calculations
Work Type:
Permanent
Work Time:
Full Time
Tags:
job
Apply:
Job End: 

09 November 2019 14:53

Description 

Job Description:

Receives customers requests by telephone or mail, analyses requests, provides information requested or ascertains who best can provide the information and routes the request to the proper person.

Responding politely and courteously to the buckets of Customer inquiries via email or cell phone and making sure that any problems they have is resolved.

Obtains and examines all relevant information to assess validity of complaints and to determine possible remedy.

Analyse transactions, correct records and adjusts errors

Handles high volume of email (60-100l per day and dozens of phone call a day

Reports serious complaints to the supervisor for guidance and assistance

Coordinates with supervisor in handling important clients complaints

Refer unresolved customer grievances to designated for further investigation

Identifies the fraudulent refund complaints of Customer and reporting to the concerned department

Passes information between customer and buyer answer questions and resolves client disputes.

 

Requirements

Minimum of HND/B.Sc. in Management courses or any related discipline.

Must have a minimum of 1-2 years workping experience in Customer Service Management

Good decision making skills.

Must be a good listener.