We are holding a Recruitment Open Event on Thursday 26th September 2019 where you'll be able to find out what makes Hastings Direct such a great place to work!
You'll have the opportunity to find out more about the company, look around our contact centre, meet our leaders and ask any questions you might have - all in an informal environment. There is also a limited amount of mini interviews available too. You'll be with us for around 90 minutes - refreshments and light snacks will be available on the day.
Address: Hastings Direct, 1 St George's Way, Leicester, LE1 1SH
Date: Thursday 26th September 2019
Arrival Times: 13.00pm, 16.00pm or 18.00pm
Please bring your CV with you!
Register here to get your free ticket here and select whether you are interested in our part time or full time positions when selecting your time slot.
We're looking for Customer Representatives to join us in our Leicester city centre office. Please note that our next inductions are in 2019. We have both full and part time Customer Representative roles available.
Are you passionate about delivering amazing customer service? Do you love to help customers? Are you looking to be a part of an ambitious, rewarding and dynamic working environment? Would you like to increase your salary as you learn new skills?
We put colleagues at the heart of how we do things here and support their development, provide them with the skills and knowledge to do their job, listen to their ideas and inspire them to be involved within the local community. Hard work is recognised here, we celebrate and reward personal achievements as well our company successes.
We have customer service roles available within our claims and retail teams. If you progress through to the next stage of the recruitment process, the recruitment team will talk to you about what roles are available. Whichever ever team you join, you will use your excellent service skills to ensure that every customer is treated in a refreshingly straightforward way
Hastings Direct is a fast growing, agile, digitally focused general insurance provider of products and services to over 2.7 million customers in the UK. We've doubled our customer base in just three years and we now employ over 3,400 colleagues.
It's our attitude and the way we run our business that makes us different. We focus on getting it right for our colleagues, customers, company and community. It's a dynamic, flexible, fun and constantly changing environment. You'll enjoy the scope to make a real difference for our customers, influence our company, benefit the communities we work in and have fun along the way.
Have experience in delivering amazing customer service
Are comfortable in talking to people over the phone, with the ability to easily build rapport with customers
Have strong active listening skills
Enjoy working in a fast paced environment
Are motivated to achieve positive results and reach targets
Have experience and are comfortable with using a PC and keyboard, as this will form a core part of your role if successful
No insurance experience is necessary; we will invest in your training from day one, and continue to support your development throughout your career with us.
Benefits for you
We offer a competitive starting salary of £17,513 which will increase as you develop and progress within the role up to £20,225
25 days annual leave
A competitive pension scheme
Company bonus scheme
Access to our rewards database, which provides discounts for hundreds of retailers
Other working benefits, such as childcare vouchers and health cash plans
Knowledge, training and opportunities to develop within your role and career
Hastings Group is an equal opportunities employer which means we treat people fairly. We welcome applications from all suitably skilled persons regardless of their gender, age, race, disability, ethnic background, religion/belief, sexual orientation, gender reassignment or marital/family status. Please also note that we have a thorough referencing process, which includes credit and criminal record checks