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Client Account Manager (AOE) - Northeast Region 

adzuna-us  |  United States  |  

United StatesUnnamed Road, MA, 02108
Information Technology/Computing
Work Type:
Work Time:
Full Time


OverviewWelcome to Allscripts Our Mission is to be the most trusted provider of innovative solutions that empower all stakeholders across the healthcare continuum to deliver world-class outcomes.

Our Vision is a Connected Community of Health that spans continents and borders.

With the largest community of clients in healthcare, Allscripts is able to deliver an integrated platform of clinical, financial, connectivity and information solutions to facilitate enhanced collaboration and exchange of critical patient information.Allscripts Account Manager (AOE)Northeast Region - NH, CT & NY (potentially VT, MA)Acute & Ambulatory Clients (5-8) The purpose of the AOE role is to provide exceptional service, executive strategic consulting and sales follow-up to an assigned client base.

The AOE is responsible for the long-term success of the Allscripts' client relationship, including strategic planning, tactical execution, and ensuring issue resolution.

Success in these areas will drive client retention, market share, and profitability.ResponsibilitiesClient StrategyUnderstand the client's strategic priorities and organizational goals, business objectives, challenges, and capabilities in order to develop a client-specific strategy and tactical delivery plan that incorporates:Roadmap to achieve client's goals, including but not limited to operational and regulatory imperatives; e.g.:Meaningful UseICD10System interoperabilityAnalytics, population health, and value-based careThird-party certifications (HIMSS levels, Baldridge Awards)ReferenceabilityClient revenue model, budget cycle, power structure, influencers (relational heat map), and political dynamicsCommunity and local market; competitorsCurrent and future product and technical capabilitiesMaintain rolling 30/60/90 day tactical plans, along with longer term strategic time-linesSalesManage strategic and tactical plans to deliver Allscripts solutions that meet the client's business goals:Meet or exceed the order intake target associated with book of businessManage cost of sale vs.

budgetProvide timely and accurate forecastsAccurately forecast sales prospects according to product, time-lines, and valueCommunicate clearly and effectively with management regarding risks and upsideIdentify potential business opportunities ('white space' reporting)Engage executives and other key stakeholders to develop new account opportunitiesManage deal negotiation and contracting - Understand and align planning with client's budgeting process and time-linesClient Outcomes/ LoyaltyEnsure client goals are met:Regulatory or commercial programs as outlined previously (ICD10, etc.Role-specific (physicians, nurses, quality staff) adoption of Allscripts productsOutcomes and quality measures as developed with the clientSupport ongoing relationship surveys and KLAS reportingDrive plans to achieve and maintain the client as a reference siteClient Operational Objectives

- Working with the Client Success Manager to:Ensure product and service delivery projects are on time and on budgetEnsure alignment with Allscripts Support department to resolve issues promptlyDrive reduction of client-specific product defectsAchieve finance and accounting goalsQuarterly cash collectionLicense reconciliationTerm to perpetual license conversionClient-specific, program-specific, or project-specific ROIManage escalated issues to resolutionSenior Executive AlignmentCultivate relationships with client executives, building credibility and trustConduct annual business review with client 'C-suite' to review progress against defined goals.Provide quarterly updates throughout the yearMarketingPromote attendance and active participation in Allscripts and industry events.ACE, HIMSS, and other eventsRegional user groupsEducational workshops and webinarsSelective advisory boards and/or councilsFacilitate the creation of joint white papers, award nominations, case studiesCommunication / Operational DisciplineDevelop and maintain client engagement strategy while deploying corporate standards of excellence:Host regular call cadence using Allscript' standard protocolsConduct quarterly business updates using Allscripts' standard protocolsDeploy additional capabilities as the corporation requiresLeverage Client Connect (Jive) and other platforms for knowledge transfer purposesContact ManagementEnsure all required contact information in SFDC is current, accurate, and appropriate for all levels of the client organization, with particular focus on internal senior levelsEnsure that SFDC accurately reflects products purchased and implementedQualificationsAcademic and professional qualifications:Bachelor's or Graduate degrees in Business, Finance , Healthcare Administration, or relevant work experience Experience:10 years’ experience with healthcare solutions in a sales role Account management experienceAcute & ambulatory experience Strong relationship development skillsStrong business acumenExperience working with the C-Suite including in "trusted adviser"/strategic planning activities Ability to manage multiple projects and clients Strong team building and leadership skillsStrong analytical skillsTravel requirements:Approximately 40 - 60% (depending on location)Working arrangements:Work from remote/home office Allscripts, our greatest strength comes from bringing together talented people with diverse perspectives to support the technology needs of 180,000 physicians, 1,500 hospitals and 10,000 post-acute organizations across the globe.

Allscripts offers a comprehensive compensation and benefits package, including holidays, vacation, medical, dental, and vision insurance, company paid life insurance and retirement savings.Allscripts policy is to provide equal employment opportunity and affirmative action in all of its employment practices without regard to race, color, religion, sex, national origin, ancestry, marital status, protected veteran status, age, individuals with disabilities, sexual orientation or gender identity or expression or any other legally protected category.

Applicants for North American based positions with Allscripts must be legally authorized to work in the United States or Canada.

Verification of employment eligibility will be required as a condition of hire.From a "VEVRAA Federal Contractor" We request Priority Referral of Protected VeteransLI-CM1Job SummaryRequisition ID: 2019-22416Posted Date: 4 hours ago(9/13/2019 3:26 PM)Category: Sales