At Paymentwall, it's our business to make sure every customer's payment experience is exceptional. As a Customer Support Specialist, your main mission is to nurture positive relationships with out customers from all over the world by resolving their payments-related inquiries within the shortest time possible. You will work cross-functionally with other Paymentwall teams to deliver sustainable and practical win-win solutions to customers, every time.
What you'll do
Analyze and investigate end-user issues and concerns using data and tolls available,
Respond by email to inbound customer issues on queue while keeping set service levels in check;
Document case-related information and track progress of escalations made, if any;
Proactively recomment alternatives to solutions for customer complaints and refer to the appropriate team, if needed;
Identify gaps in customer support processes and tools, and recomment improvements to take customer/end-user experience to a higher level.
What you'll need to have
A Bachelor's degree, preferably in business, finance, communication or any related discipline
At least one (1) year experience in providing customer support by phone, email or chat
Exceptional written and verbal communication skills in English