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Customer Service Representative / Call Center Agent 
(Instajob™)

sephie  |  Philippines  |  

Direct:
Employer:
Location:
PhilippinesMetro Manila, Philippines
Category:
Other/Other
Salary range:
₱25,000.00 - ₱30,000.00 per Month
See calculations
Work Type:
Permanent
Work Time:
Full Time
Tags:
job
Apply:
Job End: 

23 November 2019 00:50

Description 

ManpowerGroup is presently hiring for multiple Customer Service Representative openings located in BGC, Taguig City. These are direct, full time positions with competitive compensation and benefits
 

*Fixed weekend off
*13th and 14th month pay
*HMO from day 1 with free dependents
*Other exciting benefits
 
 
Responsibilities

  • Receive telephone calls regarding inquiries from our customers
  • Assess customer needs and address issues in a timely manner, meeting monitored productivity and quality objectives 
  • Use on-line systems to gather information required and resolve issues
  • Track, monitor and resolve customer requests
  • Provide superior customer service by being proactive in meeting customer needs 
  • Commitment to a scheduled environment
  • Contribute to maintain a positive, friendly and motivated environment within the team while adapting to our changing business needs


Qualifications

  • Candidate must possess at least 6 months of experience in a call center environment
  • Must be willing to work on a graveyard shift
  • Knowledge of financial, healthcare and insurance is preferred
  • Must be available to work overtime during peak periods
  • Flexibility to work during standard hours of operation which is night shift


Competencies

  • Fluency in English speaking and writing
  • Strong and effective verbal and written communication skills
  • Have a Customer Centric approach
  • Ability to discover, analyze and solve problems
  • Good listening skills
  • Ability to be a strong team player