Ref ID: 04860-9502196534 Classification: IT Helpdesk Compensation: DOE Want to show off the fact that you can speak in Korean and English? Do you have a passion for the IT Field & Enjoy problem solving? If so, the perfect role for you may be available Duties & Responsibilities may include but are not limited to : â¢ Initial point of contact for telephone and e-mail inquiries for internal applications, hardware, printers and remote technology â¢ Logging, categorizing and actioning all incoming ticket activity in the Helpdesk Application â¢ Following up on any outstanding issues with customers regarding status and closure of incidents/requests â¢ Manage user accounts updates, password resets â¢ Troubleshooting and resolve all hardware, software and network problems â¢ Escalate issues to second and third level support teams â¢ Document procedures, FAQs, and inventory of assets â¢ Must be willing to travel up to 10% of time Qualifications: â¢ Strong working knowledge of core applications including Windows 7, Microsoft Office, Imaging Software, and Active Directory â¢ Experience with Helpdesk ticket tracking software and knowledge of remote desktop support tools â¢ Excellent problem-solving, communication and interpersonal skills â¢ Mac experience and skills â¢ Associate degree or higher with at least 3 years of Corporate Helpdesk or PC/Network Technician experience, or the equivalent combination of education and/or experience Bilingual Capabilities are preferred (Korean/English) as the job does require that you deal with Korean- speaking individuals â¢ Knowledge of Windows XP/7, Office 2007/2010/2013, PC hardware, Remote Support and VPN Please send your most current resume to [Click Here to Email Your ResumÃ©] Technology doesn't change the world.
As a technology staffing firm, we can't think of a more fitting mantra.
We're extreme believers in technology and the incredible things it can do.
But we know that behind every smart piece of software, every powerful processor, and every brilliant line of code is an even more brilliant person.
Leader among IT staffing agencies The intersection of technology and people â it's where we live.
Backed by more than 65 years of experience, Robert Half Technology is a leader among IT staffing agencies.
Whether you're looking to hire experienced technology talent or find the best technology jobs, we are your IT expert to call.
We understand not only the art of matching people, but also the science of technology.
We use a proprietary matching tool that helps our staffing professionals connect just the right person to just the right job.
And our network of industry connections and strategic partners remains unmatched.
Apply for this job now or contact our branch office at 888-490-4429 to learn more about this position.
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