Who are we? We're partners in transformation.
We help clients activate ideas and solutions to take advantage of a new world of opportunity.
We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia.
As an industry leader in Full-Stack Technology Services, Talent Services and real-world application, we work with progressive leaders to drive change.
That's the power of true partnership.
TEKsystems is an Allegis Group company.
Why Us We believe in cultivating an environment that breeds opportunity and encourages people to be the best version of themselves.
Our team members see work as more than just a job-it's a career built on passion, grit and ambition.
From achieving personal success to lifting others up to do the same, we all rise together.
We help people achieve their goals-and then some.
Our culture is centered around making an impact.
We believe in doing what we love and encouraging others to do the same.
Whatever direction you're headed, you'll find talented, driven and passionate members of the TEKsystems family creating meaningful work.
The Business Support Associate is responsible for providing timely and value-adding customer service to our customers including, but not limited to candidates, contract employees, clients and internal partners.
This is a customer-facing role that will require ongoing maintenance of customer interactions, as well as problem resolution, via telephone, email, and in-person.
Key Responsibilities: Contractor Experience Support candidate onboarding process, including scheduling and conducting orientation I-9 form review, welcome call, etc.
Coordinate in person Information Security Addendum (ISA) review with an Account Manager/Recruiter (opco specific) Manage candidate process changes, such as start date change, no show etc.
Validate I-9 documentation and provide support to complete welcome orientation for candidate Manage and communicate client/vendor and business specific pre-employment requirements (to the hub and corporate as needed.
background, drug, waiver, training, and certificates etc.) Monitor the candidate compliance with key client requirements (e.g.
expired documents, expired compliance, employee training and certification etc.) and partner with hub Associate roles.
Lifecycle Management Serve as primary contact for the contractor issues, and facilitate communication to the hub to help resolve payroll and invoicing issues (adjustments, lost checks, invoice issues, etc.) with a goal of ensuring customer satisfaction and timely resolution Partner with the Benefits Service Center to assist contractors with benefits questions or concerns Contractor performance management support to Account Manager and/or Recruiter.
Communicate expense reimbursement policy & approval limits Request and process candidate absence documentation Manage the processing of live paychecks - sort and mail Administrative Activities Provide outstanding front office customer service (telephone and reception area) Greet all office guests and hand out applications to walk-in contractors Maintain drug testing/medical surveillance process (setting up employee for the clinic, logging and updating office report, email/communicating results to the office) File and maintain all office paperwork Assist with data entry of personal data updates, direct deposit, position changes including rates and end dates.
Timely processing of Tax Credit Forms and other state required forms Maintain outstanding levels of administrative support to all internal and external employees Maintain and organize all office supplies Assist with office audits and compliance requirement Competencies: Ability to prioritize, organize, problem solve and meet deadlines and goals Ability to communicate effectively and provide follow up Capability of working in a team oriented environment that is fair, open and honest Thorough knowledge of business policies and human resource practices Excellent written/oral communication and interpersonal skills Strong decision making ability Ability to build strong partnerships with all internal customers, both locally and in our corporate locations (however we want to word that) Integrity and ability to maintain confidentiality and personal credibility Ability to tackle complex issues and develop innovative, practical solutions Understanding of the Allegis organization; context, complexity, dynamics, key issues and drivers Understanding how information impacts the operating company and how data will be used to support operating company decisions Action and detail oriented; able to prioritize while handling multiple tasks Qualifications: 1 years' experience in a customer service related position Associates degree or two years of applicable experience in customer service BA/BS degree in Human Resources, Business, and Accounting preferred Personal Attritibutes: Team player Confidential and diplomatic Self-Starter/initiator Critical thinker Seeks growth and self-improvement Flexible Resilient/composed Self-aware