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Customer Service Complaint Coordinator 

adzuna-us  |  United States  |  

United StatesMorrison Ave, NJ, 08520
Work Type:
Work Time:
Full Time


Aurobindo Pharma USA, Inc.

is a generic pharmaceutical manufacturer and distributor who is committed to delivering a broad portfolio of quality, affordable generic pharmaceuticals to pharmacists and patients.

Aurobindo Pharma USA, Inc.

adds value through superior customer service in the distribution of a broad line of generic pharmaceuticals, leveraging vertical integration and efficient controlled processes.

Aurobindo has business operations in more than 125 countries around the world.

Aurobindo is a global pharmaceutical company with a broad portfolio of generic drugs that includes more than 180 product families and 450 individual product packages.

Job Responsibilities Handling product complaints: initiating/receiving, processing and closing as per applicable standard operating procedures (SOP) Interacting/doing follow-up with the customer/reporter on a daily basis to acquire information that may be required to effectively investigate a product complaint Analayzing the final investigations received from the manufacturing units to ensure accuracy Following up with Corrective Action/ Preventative Action plans to ensure technical issues are being addressed To assist in appropriately handling initial receipt of ADE and processing it as per applicable SOPs As deemed necessary, to assist in the handling and processing of field alert reports to FDA Completing the monthly Compliance Reports for ADE's and submitting them to Global PVG in a timely manner Minimum of B.S.

or the equivalent professional experience Must be cordial and responsible while talking to customers, complainants or other associates Must be very organized and possess high standard work ethics Effective communication, attentive listening is a must.

Skill to record the information received promptly and correctly on the appropriate documentation form is a must Must be cooperative when assigned other responsibilities Must be proficient in using Excel and Word Salary range is $23.00 - $25.00/hour and will be based on experience