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Customer Service Representative 
(Instajob™)

synstonnecareers  |  Nigeria  |  

Ref:
TJA-NG-FLPKT
Direct:
Employer:
Location:
NigeriaLagos, Nigeria
Category:
Consulting/IT & Tech
Salary:
₦45,000.00 per Month
See calculations
Work Type:
Permanent
Work Time:
Full Time
Tags:
job
Apply:
Job End: 

06 December 2019 20:50

Description 

Job Description

  • Maintaining a positive, empathetic and professional attitude toward customers at all times.
  • Responding promptly to customer inquiries.Communicating with customers through various channels.
  • Acknowledging and resolving customer complaints.Knowing our products inside and out so that you can answer questions.
  • Processing orders, forms, applications, and requests.Keeping records of customer interactions, transactions, comments and complaints.
  • Communicating and coordinating with colleagues as necessary.
  • Providing feedback on the efficiency of the customer service process.
  • Managing a team of junior customer service representatives
  • Ensure customer satisfaction and provide professional customer support.

Job Requirements

  • High school diploma, general education degree or equivalent.
  • Ability to stay calm when customers are stressed or upset.
  • Comfortable using computers.
  • Experience working with customer support.