Position summary: To ensure all restaurant guests are greeted, made to feel welcome and seated in a friendly and courteous manner.
Position responsibilities: Supports a strong commitment to world class customer service.
Greets all restaurant patrons immediately upon their arrival.
Inquires as to the number of guests in the party; maintains wait lists and communicates wait time to guests.
Using established procedures, assigns guests to server stations in a fair and equitable manner; takes guests to serverâs station, along with the appropriate number of menus and seats guests accordingly.
Controls guest volume level at entrance to restaurant.
Attends to and anticipates guests needs while waiting to be seated.
Answers customer inquires about the menu, restaurant and Bass Pro Shops.
Answers phones; books reservations as requested.
Performs opening and closing side work duties as assigned; assists with pre-bussing and table set up activities.
Acknowledges and thanks guests upon their departure from the restaurant.
Maintains restrooms throughout shift.
Completes all training requirements.
Performs any other duties, assignments and responsibilities as requested.
Bass Pro Shops