About Us We are digital advisors and providers who operate at the cutting edge of technology.
We deliver the innovation, quality, and speed that our clients’ users expect At SoftServe, we strive to make the world a better place.
Our Corporate Social Responsibility program ensures a sustainable future for our associates, our company, and the communities in which we live and work across the globe.
The key to fulfilling this mission is our responsibility towards customers, associates, and society.
We are committed to addressing various economic, social, and environmental issues.
Responsibilities: Primarily responsible for the processing of all incoming and outgoing calls for customers and branches Ensures that all same day/priority customer requests are handled by collaborating with appropriate inter company resources Inputs and/or modifies service order requests based on customer need and provides customer confirmation Inputs sales orders placed for products via telephone, mail, email and/or fax Follows clearly documented departmental standard operating procedures Collaborate with technical support to ensure customer technical needs are consistently met Process customer payments and provide proof of payment to customer Provide customer invoices on demand Generate and deliver customer specific “service” reports via SAP as requested Additional responsibilities as assigned by Supervisor Perform tasks in accordance with the standard work document and performance metrics for that given process Additional responsibilities as assigned by Supervisor Live our culture and exemplify our Growth Enabling Behaviors to be highly enabled to deliver, highly empowered to succeed and highly accountable to lead.
Requirement High school diploma or equivalent required Minimum 2 years experience in customer service via phone or customer facing required SAP experience preferred Exceptional interpersonal and communication skills Ability to adapt to a fast paced, high transaction environment Ability to manage multiple priorities Ability to maintain a professional demeanor at all times Microsoft Office Suite preferred