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Job Description Allstate Insurance Company has an exceptional career opportunity for an Experienced Field Auto Damage Estimator in Richmond, CA $1,000 sign-on bonus About the Team The Claims Department is here to restore peoples’ lives after the unexpected has happened.
We work to deliver compassionate service that is fast, fair and easy.
Putting our customers first to resolve their claim and taking the stress of the situation is our goal.
Customers need us the most when they are involved in an accident.
As an Allstate Experienced Field Auto Damage Estimator, you will play a vital role to ensure we deliver on our promise to help restore people’s lives after they’ve had a loss.
You will be responsible for inspecting damaged vehicles and preparing itemized auto damage appraisals to return customers’ vehicles to their pre-loss condition.
You will meet with customers in person to guide them through the settlement process in a caring and professional manner.
What you will do :
-Make and maintain a connection with the customer by understanding and meeting their needs; serves the customer with empathy; and follows up to ensure that customer needs have been met
-Research and respond to moderately complex customer communications, concerns, conflicts or issues
-Summarize documents and enter into claim system notes
-Document a claim file with notes, evaluations and decision making process
-Investigate moderately complex files, reviews damage, takes photos, and determines reparability or total loss
-Prepare damage estimates for moderately complex claims and locates parts
-Prepare, review, reconcile and/or approve supplements
-Condition vehicles and prepares report for customer
-Determine valuation of salvage
-Evaluate diminished value in a moderately complex claim
-Process claims payments
-Initiate system generated checks and pays appropriate parties
-Negotiate and settle moderately complex claims in accordance with business unit best practices.
The individual provides work guidance and direction to less senior employees.
What we offer :
-Competitive salary, based on prior experience
-IPad, laptop, cellphone
-Generous Paid Time Off, 401(k) and pension
-The freedom to work from home
-Medical, dental, and vision coverage
-Tuition reimbursement (starts day 1)
-You can view all Allstate benefits https://allstategoodlife.com Please note that, there is a required 2-week training that will take place in Wheeling, IL Job Qualifications Working environment Please note that, since this is a field service position, you will need to have a valid driver’s license and a reliable vehicle.
This is a demanding field position that will require you to travel within the territory as much as 75% of your working time.
As a result, you must be willing to work some weekend and extended hours if necessary.
Ideal Qualifications Bachelors degree in related field preferred or equivalent experience 5 years of prior claims handling experience strongly preferred Prior experience using auto estimating software, CCC Pathways, Audatex, Mitchell, etc strongly preferred Experience investigating evaluating, negotiating and setting complex claims strongly preferred ICAR platinum certification, ASE certification and/or an Adjuster’s license are especially desirable Excellent written and verbal communication skills with a passion for helping others.
Strong organizational and computer skills.
Persistence and the ability to work through and solve problems.
Bilingual candidates are strongly encouraged to apply Military candidates are strongly encouraged to apply Military experience is a plus Has and maintains all appropriate licenses and registrations for the role per state requirements Notice of Licensing Requirement: As a condition of your employment, you may be expected to comply with the state specific licensing process and requirements to perform work as a Field adjuster.
Failure to complete these requirements within the time frame designated by the hiring department may result in the termination of your employment with Allstate Insurance Company.
As a Fortune 100 company and industry leader, we provide a competitive salary – but that’s just the beginning.
Our Total Rewards package also offers benefits like tuition assistance, medical and dental insurance, as well as a robust pension and 401(k).
Plus, you’ll have access to a wide variety of programs to help you balance your work and personal life including a generous paid time off policy.
Learn more about life at Allstate.
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Allstate generally does not sponsor individuals for employment-based visas for this position.
Effective July 1, 2014, under Indiana House Enrolled Act (HEA) 1242, it is against public policy of the State of Indiana and a discriminatory practice for an employer to discriminate against a prospective employee on the basis of status as a veteran by refusing to employ an applicant on the basis that they are a veteran of the armed forces of the United States, a member of the Indiana National Guard or a member of a reserve component.
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