I am currently recruiting for an experienced Customer Service Advisor/ Administrator to join this growing professional services organisation based in Leeds.
This is a busy role where you will be carrying out duties relating to investors.
Day to day, you will answer calls and respond to emails from Independent Financial Advisors, private investors, fund managers and other clients.
My client offer excellent Part Time working hours of 09.30am to 14.30pm Monday to Friday along with free onsite parking, staff discounts, a free shuttle bus from the centre of Leeds, free fruit and much more You will also have the opportunity to develop your skills through supported study, giving you the chance to impact your salary in the first year of employment.
The successful applicant will have experience of working in a telephone based customer service role, you will have excellent written and verbal communication skills along with a professional telephone manner.
What the role involves: Accurately processing, inputting and checking customer information Communicating via phone, email and letter with investors, key contacts and internal colleagues Referring and looking into more complicated queries Clearly communicating with customers and colleagues internally Updating and maintaining the accuracy of records Supporting teams based offshore and those less experienced with queries Making sure feedback is responded to and accounts are corrected appropriately Making sure that all your own work is processed effectively and on time Essential requirements for the role: Must have G.C.S.E (or equivalent) Maths and English grade ‘C’ or above Attention to detail and a high degree of accuracy are key within this role.
The successful applicant will have experience of working within Customer Services and/or Administration.
You will have excellent attention to detail along with strong organisational skills.
Excellent communication skills, both written and verbal Good telephony skills and ability to work under pressure and to tight deadlines Good problem solving skills, excellent attention to detail and accuracy Good organisation and time management skills Ability to prioritise and adapt to changing situations Excellent customer/client service skills Good team working attitude and ability to process and interpret complex information Desirable: Previous experience in a contact centre environment An understanding of the financial services industry ADDITIONAL INFORMATION Please be aware, the Leeds office is relocating to brand new offices in Leeds City Centre from January 2020.
Working hours for this role: Monday to Friday 9.30am to 2.30pm and salary will be based on a perm role of £17,500 per annum.
23 days annual leave, rising to 25 days after 2 years’ service, no weekend work or bank holidays.