Claim Investigation Officer Winchester, Hampshire £10.80 per hour Job roles Our Claim Investigation Officers are responsible for two very different aspects of our highways legal process.
In litigation, officers are responsible for processing and investigating claims being made against Hampshire Highways, whereas in financial recovery, officers will be reclaiming the costs incurred when a 3rd party damages our property.
Although achieving a different end goal, the responsibilities, skill set, and process are the same.
As a Claim Investigation Officer you will be required to critically assess the validity of the information held.
From that point, you will be required to interrogate the history of the incident in order to identify a factual account of events and build up a full picture.
You will need to be able to quickly summarise complex information and answer queries on this information if required.
You will need to manage and co-ordinate your own work tasks with the wider team to ensure the most efficient approach is taken.
There is a requirement for staff to work flexibly across our teams at peak periods.
Essential Qualifications A minimum of GCSE or equivalent in English and Maths