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Customer Service Admin 
(Job)

cv-library Listing Owner's Avatar  |  United Kingdom  |  

Ref:
CV-LIBRARY-GB-FQTEO
Direct:
Employer:
Location:
United KingdomDartford, Kent, United Kingdom
Category:
Security/Protective Services
Salary range:
£10.50 - £11.00 per Hour
See calculations
Work Type:
Contract Or Temporary
Work Time:
Full Time
Tags:
job,cv-library,united-kingdom

Description 

Customer Service Administrator
Full Time - Monday-Friday 40 hours between 8am - 6.00pm
Pay: £10.50 - £11
Location: Dartford
*** THIS IS A TEMPORARY POSITION THEREFOR THE SELECTED CANDIDATES NEEDS TO BE AVAILABLE FOR AN IMMEDIATE START ***
A flourishing logistics company within Northampton are looking to expand their Inbound team with an experienced customer service individual to ensure every customer receives an exceptional experience.
You will be responsible for responding to customer emails relating to inbound shipments, therefore you will need to be confident at writing emails and responding to detailed requests
- Receiving calls from customers relating to shipment queries
- Updating and maintaining the database
- Making outbound calls to customers regarding shipments and updates
- Dealing with delivery issues and queries
- Ensuring the relevant paperwork is documented and filed away as required
- Providing high end customer service and managing customers' expectations where they maybe a delay in delivery
The successful candidate:
- Strong customer service experience
- MS Office experience Confident writing and responding to emails
- Experience of working in a fast paced and dynamic environment
- Ability to work under pressure