Answer all incoming calls Make outbound calls Records and delivers messages Furnishes information Accepts orders Relays calls Places telephone calls at request of client Locate client in an emergency situation Answer simple questions about clients, businesses, using reference files Manage messages Include any other task directed to you by an immediate Supervisor, Lead Operator, or Management Clean desk at end of shift Fill out shift report (write down & report any findings from your shift) Knowledge Requirement Customer and Personal Service - Knowledge of principles and process for providing customer and personal services.
This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
Clerical - Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, and other office procedures and terminology.
English Language - Knowledge of the structure content of the English language including the meaning and spelling of words, rules of composition, and grammar.
Telecommunications - Knowledge of transmission, broadcasting, switching, control, and operation of current telecommunications system.