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Enrollment / Eligibility Supervisor - Greenbay, WI or US Telecommute 
(Job)

adzuna-us  |  United States  |  

Ref:
ADZUNA-US-FWC76
Direct:
Employer:
Location:
United StatesBritton Dr, CT, 06002
Category:
Office/Clerical
Work Type:
Permanent
Work Time:
Full Time
Tags:
job,united-states,adzuna

Description 

Welcome to one of the toughest and most fulfilling ways to help people, including yourself.

We offer the latest tools, most intensive training program in the industry and nearly limitless opportunities for advancement.

Join us and start doing your life's best work.

Working in Operations at UnitedHealth Group is one of the toughest and most fulfilling ways to help people, including yourself.

We offer the latest tools, most intensive training program in the industry and nearly limitless opportunities for advancement.

Join us and start doing your life's best work.SM The Enrollment Eligibility Supervisor will be responsible to oversee day to day activities related to enrollment and eligibility operations in order to accomplish the business and their team's objectives.

Our Supervisors and their teams have a serious responsibility to make every contact informative, productive, positive, and memorable.

Primary Responsibilities: Manage the work/inventory of the Enrollment Team Set priorities for the team to ensure task completion and performance goals are met Coordinate work activities with other supervisors, managers, departments Identify and resolve operational concerns using defined processes, expertise and judgement Provide coaching, training and mentoring to staff Demonstrate understanding of internal/external factors that may drive employer/broker questions (recent plan changes, mass mailings, weather emergencies) Work with internal business partners to address customer/broker questions Handle escalated calls/scenarios as needed Identify/implement process improvements Responsible for keeping processes and procedures for team up to date Demonstrate effective knowledge of established workflows and support processes You'll be rewarded and recognized for your performance in an environment that will change you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications: High School Diploma / GED (or higher) 1 years of supervisory / leadership experience 5 years of experience analyzing and solving customer problems in an office or customer service environment Proficient with Microsoft Word (create and edit documents), Microsoft Excel (general spreadsheet navigation, sorting and data entry) and Microsoft Outlook (email and calendar) Preferred Qualifications: Health Insurance experience Enrollment / Eligibility experience Soft Skills: Effective verbal and written communication Skill in exercising initiative, judgment, problem solving and decision making Physical & Work Environment: Frequent speaking, listening using a headset, sitting, use of hands/ fingers across keyboard or mouse, handling other objects, long periods working at a computer Service center environment with moderate noise level due to Representatives talking, computers, printers, and floor activity Careers at UnitedHealthcare Employer & Individual.

We all want to make a difference with the work we do.

Sometimes we're presented with an opportunity to make a difference on a scale we couldn't imagine.

Here, you get that opportunity every day.

As a member of one of our elite teams, you'll provide the ideas and solutions that help nearly 25 million customers live healthier lives.

You'll help write the next chapter in the history of healthcare.

And you'll find a wealth of open doors and career paths that will take you as far as you want to go.

Go further.

This is your life’s best work.SM Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug - free workplace.

Candidates are required to pass a drug test before beginning employment.

Keywords: UHC, UHG, UnitedHealth Care, GREENBAY, WI, Supervisor, supervisory, lead, customer service, health insurance, enrollment, eligibility