Job Description - Senior Rep Communications Manager (1910434)Job Description Senior Rep Communications Manager - 1910434 Do you have a passion for crafting customer obsessed communications? Do you see process and standards as friends to agile execution? Do you use data to inform your decision-making? Are you comfortable building relationships with partners from different perspectives, to bring people together to deliver a common outcome? The Team The purpose of your role is to develop and maintain the communications and capabilities proven by thousands of Sales and Service reps in supporting Fidelity clients and prospects.
You’ll work with business partners to identify communication needs; represent the interests and perspectives of teams, partner with writers, compliance and production teams to develop communications; and monitor overall communication portfolio for usage, relevance, and compliance.
You’ll be a guide on the platforms that reps use to distribute communications – from a technical perspective – and the content that’s hosted on them.
Based on the sheer volume and breadth of work that the team supports, you’re considered a Subject Matter Expert in Distribution Content and Tools to teams across the enterprise The Expertise You Have BA/BS degree is required5 years’ related work experience demonstrating growing levels of responsibilities in a complex enterprise or matrixed environmentBackground in Direct Communications content development and execution is required.
Marketing Communications & Program Management experience is efficient.
Background in Digital Marketing will be considered.
Preference for candidates with experience in Agile and experience working with Sales and Services teams.
Series 24, 26 or 9/10 is a plus.
The Skills You Bring Effectively and confidently communicate with people across teams and levelsStrategically see the big picture, ask the right questions up front, and make the right connectionsUse discipline to inform decision-making and prioritization and pay close attention to all detailUnderstand end-to-end content creation and implementation process and see interdependencies across tasks and team, especially in the interrelation of platforms across PIInvest in standards, standard methodologies, and process in how you / your team works to minimize error, reduce inefficiency, and enable agilityConnect with partners in a highly matrixed organization and able to mobilize a cross-functional team, set direction, and drive outcomesAble to bring different / opposing perspectives to resolution in a respectful, positive wayHave experience working in a regulated industry Proficient in Agile methods (Scrum, Kanban) and can apply Agile principles to your work The Value You Deliver Liaise with our partner squads to drive new capabilities and improvements that advance the objectives of Sales and Service teams, Squads, and Channel and Segment Marketing partners; you will also troubleshoot on behalf of our reps on existing capabilitiesAn authority in the inter-connectivity of platforms that support this channel and give recommendations that shape our technology roadmapAccountable for building, editing and maintaining communications that support our clients and teamsA steward for Rep Communications, sharing and enforcing standard methodologies and channel takeaways Coordinate end-to-end execution for new communications and communication maintenance, including list requirements, creative, deployment and measurementMonitor usage, collect feedback and make recommendations (for both communications and platform functionality) based on existing data, and seek new opportunities for measurementSupport and established work intake, prioritization, and governance; you will make recommendations on improvements that will support scale and build agility Show an unwavering dedication to Fidelity clientsKeep abreast and share standard methodologies in execution and distributed communications technology Company Overview At Fidelity, we are focused on making our financial expertise broadly accessible and effective in helping people live the lives they want.
We are a privately held company that places a high degree of value in creating and nurturing a work environment that attracts the best talent and reflects our commitment to our associates.
For information about working at Fidelity, visit FidelityCareers.comFidelity Investments is an equal opportunity employer.Job: Marketing CommunicationsPrimary Location: US-MA-BostonOther Locations: US-KY-CovingtonSchedule: Full-timeJob Level: ManagerEducation Level: Bachelor's Degree (±16 years)Job Type: Standard: Overtime Status: ExemptTravel: No