Job Title Quality Coach - Bilingual English/Spanish Location Buena Park, CA 90620 US (Primary) Job Type Hourly Career Level Experienced (Non-Manager) Education High School Category Training Shift Type Travel None Job Description Ria Financial will become the largest processor of secure electronic financial transactions in the world, continuing to offer convenience to millions of people every day.
Our vision is a service that is “always on”, and available whenever, wherever and however people need it, serving customers, anywhere around the globe.Are you the type of individual that possesses a passion for excellent customer satisfaction, have an obsession for accuracy and have a drive for excellence? Look no further than becoming a Call Center Quality Coach with Ria Financial at our corporate office in Buena Park, California.
As a member of a brilliant team, you will have the opportunity to provide improvements in our processes submit all your great ideas and have ability to see impact of your work every day.Ria Financial is looking for Call Center Quality Coach who is fluent in English and Spanish and has a minimum of six months of Quality Assurance experience in a call center environment.
One month of training will be provided to learn about our company, our industry and our best practices.Other responsibilities include but are not limited to the following:Maintain a thorough knowledge of our company’s policies and procedures in several departmentsIdentify training needs in improvement needs in our processes and proceduresMentor newly hired employees to ensure a smooth transition and be productiveEvaluate customer service team performance by observing, quality monitoring, maintaining scores and submitting data reportsEngage in silent monitoring of calls and provide coaching and guidance to customer service teamWork closely with Management in development, implementation and support of operational policiesContribute to the planning and participates in calibration sessions with Quality Coach team and ManagementOther duties assigned by Management Job Requirements Fluent in Spanish and English requiredMinimum of six months of Quality Assurance experience in a call center environmentMinimum of 2 years of experience in call center environmentIntermediate skills in Excel and PowerpointExperience receiving and making calls and providing excellent customer serviceAbility to actively listen to calls, accurate data entry and organization skillsAbility to communicate clearly, effectively while motivating others to improvePreferences:Associates or Bachelor’s DegreeQuality Assurance trainingPersonal Qualities:Positive attitudePeople skillsClear communicatorTo the Call Center Quality Coach we offer: One month paid trainingGrowth opportunities within the companyPaid vacation, sick leave and holidaysBenefits packages including medical, dental, vision and life insurance401K with company contributionEmployee stock purchase programDo you want to work with one of the industry leaders in the Money Transfer business? Does this sound like you? Submit your resume and tell us why you are the perfect fit for Ria and this role.Apply online todayMore about Ria Financial: Ria Financial Services ("Ria") is the money transfer division of Euronet Worldwide, Inc ("Euronet) (NASDAQ: EEFT).
Ria is one of the largest global money transfer companies in the world.
Since its establishment in New York in 1987, Ria has been successfully providing a cost effective, secure and fast alternative to send money to the families and loved ones of customers worldwide.
Now serving 150 countries, Ria has emerged as a global leader in remittances and is a recognized brand in both quality and service.Euronet Worldwide, Inc.
(NASDAQ: EEFT) facilitates the movement of payments around the world and serves as a critical link between our partners Financial Institutions, Retailers, Service Providers and their end Consumers, both locally and globally.
Founded in 1994, Euronet has established itself as a leading electronic payments provider.
Euronet's customers are served from three core business segments: Electronic Financial Transactions (EFT including Payments Software), Prepaid (epay) and Money Transfer (Ria).
Ria Financial is an Equal Opportunity, Affirmative Action Employer.
Minorities, women, veterans, and individuals with disabilities are encouraged to apply.
We provide equal opportunity in all employment matters without regard to race, color, religion, sex, gender, gender identity, gender expression, sexual orientation, marital status, national origin, ancestry, mental and physical disability, medical condition, age, genetic information, national origin, veteran status or any other status protected by federal, state, or local law, for all qualified applicants and Ria Financial associates.
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrests and convictions records.