The Business Product professional provides pre-sales and post-sales services on a software solutions company's suite of products during the implementation of new customers.
This includes requirements gathering related to a customer’s business and internal processes in order to understand their specific configuration needs.
Responsibilities: Drive Client Functional requirement gathering, solution design, testing/training, customer communication Act as a primary client advocate and problem solver throughout software implementations.
Conduct business process mapping sessions with clients to identify strengths, weaknesses and make recommendations for areas of improvement.
Work with clients to define and design their business processes and requirements and translate these into configuration selections within product.
Review and validate deliverables from Development and Quality Assurance teams against requirements and provide appropriate feedback.
Capture, analyze and overcome functional gaps which would warrant product enhancements for customer deployment.
Leverage and optimize the implementation methodology to ensure an efficient and consistent approach is taken to deploy the solution.
Understand and leverage standard application configurations and best practices during customer design workshops to accelerate the solution deployment process.
Work collaboratively with other members of client deployment team (i.e.
Project Manager, Technical Architects, and Developers).
In collaboration with clients, analyze operational and statutory requirements for various parts of their Service Operations (i.e.
Scheduling and Dispatching, Field Mobility, Contract Management, etc).
Assist in the successful and seamless hand off of client to customer support team Work with Project and Customer Teams on defining test scenarios, developing test script, and participating in and performing User Acceptance testing.
Work with Project Manager to manage project activities and artifacts.
Assist Project Manager in identifying and challenging scope and work estimates that seem extraordinary, providing acceptable alternatives as appropriate.
Communicate functional and scope risks against SOW (statement of work) to Project Manager in a timely manner.
May be required to conduct end user training sessions of the application.
Maintain up-to-date knowledge of Service Operational Process Improvements.
Qualifications : 5-10 years’ experience providing ERP directed business consulting services to large and mid-sized companies Outstanding communication skills to effectively convey information, product knowledge and persuade individuals to make informed decisions and configuration selections.
Outstanding presentation skills to effectively lead and manage design workshops with customers and internal team-members Outstanding organizational documentation skills to translate information being received into clear, concise and thorough requirements, configuration and functional enhancement documentation Understanding of Business Intelligence and Service Operational Management Reporting Needs and Trends Bachelor’s degree in Computer Science, Business, Finance disciplines Knowledge of ERP deployments and Enterprise Operational Management Technology Deployment Inter-dependencies Extensive experience with software development and delivery lifecycle management (SDLC) Ability to understand business challenges and translate them in to technical solutions Solid understanding of the software deployment process (software, hardware, network, etc.).
Strong proficiency in the use of productivity tools (i.e.
MS Word, PowerPoint, Excel, Project, Visio, OneNote, and Document Repository Solutions such as SharePoint) Although some work will be done remotely, much of the work will take place onsite at the client location.
He/She will travel to client sites on average 50-70% of the time.