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Customer Engineering Manager, Google Cloud 

adzuna-us  |  United States  |  

United StatesE Duane Ave, CA, 94085
Information Technology/Computing
Work Type:
Work Time:
Full Time


About the job The Google Cloud Platform team helps customers transform and evolve their business through the use of Google’s global network, web-scale data centers and software infrastructure.

As part of an entrepreneurial team in this rapidly growing business, you will help shape the future of businesses of all sizes use technology to connect with customers, employees and partners.As a Google Cloud Customer Engineering Manager, you will lead a team of pre-sales engineers who engage with prospects, understand and assess customer requirements, prepare and present demonstrations of Google’s Cloud products and services, guide the customer through implementation and production deployment, and address and overcome technical objections that arise throughout the sales process.With excellent technical and organizational skills, you have the ability to manage a diverse collection of engineering professionals.

Additionally, you are an exceptional motivator and confident presenter with excellent oral and written communication skills.

You will maintain your technical expertise to engage directly with prospects and work cross-functionally with our Product, Support, Engineering, and Sales teams.

Google Cloud helps millions of employees and organizations empower their employees, serve their customers, and build what’s next for their business — all with technology built in the cloud.

Our products are engineered for security, reliability and scalability, running the full stack from infrastructure to applications to devices and hardware.

And our teams are dedicated to helping our customers & developers see the benefits of our technology come to life.

Responsibilities Determine proper staffing levels to support annual goals, establish job requisitions, assemble candidate pool, and lead interview team to fill open positions.Organize, train, and equip the Customer Engineering (CE) team.

Assess CE team go-to-market readiness, identify gaps in CE preparedness and build plans to ensure the CE team is properly trained/equipped to successfully perform in support of annual goals.Work with Cloud Sales team and Leadership to identify, qualify, and prioritize coverage for business opportunities.

Participate in periodic opportunity review meetings to provide insight into how to best secure the technical win.Maintain customer satisfaction through working with the Sales Account, Customer Support, Product Management, Customer Solutions, and Engineering teams to resolve product problems affecting pre- and post-sales customer satisfaction.Travel up to 50% of the time to visit customers throughout the region.

Qualifications Minimum qualifications:Bachelor's degree in Computer Science, a related field or equivalent practical experience.10 years of experience as a pre-sales engineer at an enterprise technology company, or equivalent experience in a similar customer facing role (e.g., within a professional services, solutions architect, or systems engineering team).Ability to travel up to 50% of the time.Preferred qualifications:MBA or Master's degree in Computer Science.3 years of experience as a pre-sales engineering manager, successfully leading a team to achieve goals throughout the performance period.Experience in data and information management, managing databases and identifying big data trends and issues.Experience with architecting and developing software for scalable, distributed systems.

Experience with Linux.Familiarity with Big Data, PaaS, and IaaS industry and technical concepts.

Knowledge of web application development platforms and related technologies.

Ability to craft a compelling message and tailor it for a given audience.