Our client, a global business service company, works with some of the world’s leading software and technology companies.
Due to a period of continued success in the Belfast city centre office they have requirements for Dutch speaking advisors for their Customer Service Team.
We offer relocation packages for those living outside of Belfast. (See bottom of job advert)
* Handle inbound contact from customers via telephone or Social Media.
* Become a true expert on internet technologies.
* Understand your market to deliver appropriate products and services.
* Deliver excellent customer service while troubleshooting a technical support call.
* Own the customer problem or issue to solve and educate.
* Retain the customer for the client
* Previous experience in a similar role preferably with sales, service and technology skills.
* Fluent in written and spoken English & Dutch.
* Ability to deliver amazing customer service while troubleshooting a technical support call.
* Experience working in a fast paced and dynamic environment.
* Excellent interpersonal and leadership skills.
* Ability to interact and communicate effectively.
* Able to diagnose and solve problems with varying complexity, using multiple tools and systems.
* £17,720 per annum base salary + bonus per month. (This role comes with OTE of £26k for a 40 hour working work.
* Bright, modern, exciting place to work with excellent staff facilities.
* City centre location.
* Onsite gym and canteen.
* Employee discounts scheme.
* Pension scheme.
* Excellent relocation package.
* Annual Reward & Recognition Ceremony.
* Professional development opportunities.
* First 7 nights in central Belfast hotel paid for by Concentrix
* Up to £250 travel re-imbursement on initial travel costs
* Up to £500 re-payable wage advance paid directly to Relocator’s landlord to help towards deposit and first month rent.
* Assistance from the Relocation Officer to help find accommodation, open bank account, get a national insurance number and general information to help get settled in Belfast
If you are a fluent Dutch speaker with customer support experience apply immediately.
To apply for this role please click on the link below to submit your CV or call Críostóir McKenna at Donard recruitment on (phone number removed)