Oklahoma City, Oklahoma Skills : Troubleshooting, Active Directory, CompTIA Description : Provide an extraordinary customer service experience Collaborate with peers, team leads, and engineers, and third party vendors to resolve customer issues, maintaining complete ownership of issues from beginning to resolution Follow up with customers to ensure accurate resolution for their technical issues Document problems, diagnostics, interactions, next steps, and solutions implementation in a CRM tool Day to Day Activities Solves problems for customers with challenging expectations.
Maintains/builds relationships with other groups that impact the technical aspect for phone support (e.g.
tool content teams, product group).
Excels at tolerance for processes and people.
Excels at recognizing internal and external customer s needs and expectations.
Must Haves 1-2 two years experience in a technical support or customer service role Comp TIA certification a plus High School Diploma or equivalent Exceptional written and verbal communications skills, with proven experience interacting with a range of personalities and styles, to establish effective relationships at all levels of the organization Able to quickly learn systems, processes, and procedures, grasp technical concepts, and adapt easily to change Must have a passion for learning and demonstrable intellectual curiosity Able to manage competing demands, multiple priorities, while remaining adaptable and flexible What positions we re held previously that have been hired in and thrived as a Client Tech Support? Tech support roles(i.e.
Sprint, ATT, call center etc) with strong customer service.
Need to have a solid establish work history.
Logical thought process is key to be successful in this role.
Need to be a self-starter and wanting to grow into a career.
Manager is open to candidates with the following: A strong customer service background who have experience working face to face with customers, especially via phone or email over a period of time.
Candidates that have a technical hobby, like building and/or troubleshooting their own computer.
- provided by Dice