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Outbound Customer Service Advisor 
(Job)

cv-library Listing Owner's Avatar  |  United Kingdom  |  

Ref:
CV-LIBRARY-GB-GSXXR
Direct:
Employer:
Location:
United KingdomBurgess Hill, West Sussex, United Kingdom
Category:
Security/Protective Services
Salary:
£8.50 per Hour
See calculations
Work Type:
Permanent
Work Time:
Full Time
Tags:
job,cv-library,united-kingdom

Description 

Job Title: Customer Service Advisor / Call Centre Agent / Contact Centre Representative
Location: Burgess Hill
Hours: Full time hours with shifts between 8am and 7pm, some weekend work
Salary: £8.50per hour (+ paid overtime) + bonuses - equates to approximately £18.5k + bonuses)
Benefits: Amazing team atmosphere, 20 days holiday + BH, Workplace Pension, central location, progression opportunities
We're delighted to be working exclusively with a fantastic client based centrally in Burgess Hill in their search for Customer Service Advisors / Call Centre Agents / Contact Centre Representatives to support the Customer Service function.
To be successful in this role, you will be a confident communicator on the telephone with a natural ability to chat with customers, you will be competent in using computers and committed to a career in Customer Service.
The Role:
Making outbound Customer Service calls to existing Customers
Dealing with enquiries and bookings on the telephone
Utilising and updating CRM system
Taking ownership of customer query through to successful resolution
Adhering to brand guidelines and SLAs
The Person:
A natural conversationalist with an ability to communicate confidently on the phone as well as the ability to listen
An excellent command of the English language - written and spoken
Responsible, and reliable with the ability to take account for your own work and actions
Good computer literacy
Process driven
Ability to work well under pressure
Previous Customer Service experience in any area- desirable
Previous contact Centre experience - desirable
Travail Employment Group is operating as an Employment Agency. Once you click to apply for this job your application will be immediately received by Travail Employment Group. If your application is successful a consultant will be in contact with you within the next 7 days. If you do not hear within 7 days you have not been successful on this occasion.
Travail Employment Group is operating as an Employment Agency. Once you click to apply for this job your application will be immediately received by Travail Employment Group. If your application is successful a consultant will be in contact with you within the next 7 days. If you do not hear within 7 days you have unfortunately not been successful on this occasion