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IT Support Specialist 

adzuna-us  |  United States  |  

United StatesSchool Ln, PA, 19087
Information Technology/Computing
Work Type:
Work Time:
Full Time


Ref ID: 03710-0011197303 Classification: Help Desk Analyst II Compensation: DOE Robert Half is seeking an IT Support Specialist II.

For immediate consideration for the IT Support Specialist email [Click Here to Email Your Resumé] The Support Specialist coordinates, diagnoses, and troubleshoots incoming global employee calls, tickets and external webmaster candidate emails.

They Provide support services to employees and candidates with technical problems and information technology issues involving desktop from local personnel and field office employees as well as employees using network remote access.

The Support Specialist provides timely resolution of problems or escalation on behalf of customer or candidate to appropriate technical personnel.

They provide case (incident) status updates to management and end-users.

The Support Specialist supports and maintains effective relationships with users.

They adhere to standard operating procedures and customer service guidelines relating to remote IT support.

Specific Responsibilities: Answer front line support calls from corporate and field users with the ability to assist users with "how to questions" on various technical Issues.

Troubleshoot and resolve computer, network, and/or software issues including basic terminal server user maintenance from corporate and field users.

Document all support incidents into support team Incident Tracking Database.

Contribute to support team knowledge base on a regular basis with current and relevant customer and team documentation.

Able to help spot trends and work to validate solutions.

Assign tasks to third level support and/or IT escalation teams for further assistance.

Qualifications: High School Diploma or equivalent.

College degree preferred.

2 years Technical Support experience preferred.

Office 365 Active Directory ServiceNow ticketing system MCSE or Equivalent experience preferred.

PC Troubleshooting knowledge.

Medium level of experience with using Microsoft Office Suite.

Good understanding of Windows OS.

Ability to respond to phone calls, emails and incidents 80% of an 8 hour day at a desk in a cube environment.

Enter via keyboard information into a CRM Database.

Make decisions as to what issues and to which department to escalate problems while gauging the impact and priority of these issues for our customers.

Assist level I technicians with troubleshooting.

Ability to meet department standards.

Occasionally attend meetings in person and sometimes through conference calls.

Ability to perform work with limited instruction.

Consults with Level 3 or Lead/Supervisor as needed or on issues that require approval and exceed limit of authority.

For immediate consideration for the IT Support Specialist email [Click Here to Email Your Resumé] Technology doesn't change the world.

People do.

As a technology staffing firm, we can't think of a more fitting mantra.

We're extreme believers in technology and the incredible things it can do.

But we know that behind every smart piece of software, every powerful processor, and every brilliant line of code is an even more brilliant person.

Leader among IT staffing agencies The intersection of technology and people — it's where we live.

Backed by more than 65 years of experience, Robert Half Technology is a leader among IT staffing agencies.

Whether you're looking to hire experienced technology talent or find the best technology jobs, we are your IT expert to call.

We understand not only the art of matching people, but also the science of technology.

We use a proprietary matching tool that helps our staffing professionals connect just the right person to just the right job.

And our network of industry connections and strategic partners remains unmatched.

Apply for this job now or contact our branch office at 888-490-4429 to learn more about this position.

All applicants applying for U.S.

job openings must be authorized to work in the United States.

All applicants applying for Canadian job openings must be authorized to work in Canada.

© 2019 Robert Half Technology.

An Equal Opportunity Employer M/F/Disability/Veterans.

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