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Profit Protection and Payments Manager 

adzuna-uk  |  United Kingdom  |  

United KingdomCommercial Rd, Portsmouth, PO1 1EJ
Work Type:
Work Time:
Full Time


WiggleCRC are looking to recruit an experienced Profit Protection and Payments Manager to be based at our Portsmouth office on a permanent basis.

What will you be doing? You will be responsible for overseeing the Group Profit Protection and Payments functions.

You will identify margin erosion drivers, across several operational and customer facing streams, and formulate strategy to mitigate loss and protect margin.

You will be responsible for the governance of internal controls across Stock, Operational cost of failure, Returns and Warranty to ensure these functions are working within the required framework and within budget.

You will oversee the Group Payments team to ensure our customers have the required payment methods available at checkout whilst working within payment regulations and delivering the best commercial agreements from our payment providers.

Accountabilities: Profit Protection: o Monitoring, highlighting and formulating actions to control margin loss across several operational and customer facing business streams.

o Governance of the stock control process including cyclical count plans, adjustment analysis and monthly review of performance.

o Working with the Operational warehouse teams to review and govern process with focus being on protection of margin leakage across eBay, Returns and Warranty teams.

o Identification and formulation of strategy to manage internal and external security risks on the website and internally.

o Supporting the wider business in calling out any potential risk in new projects and business initiatives.

o Formulation and delivery of a shrinkage budget agreed by the business.

o Discussion and analysis of department performance within a Monthly Review format.

Payments: o Managing the Group payments team of 2.

o Supporting a payments roadmap strategy to onboard new payments methods where needed geographically.

o Ensuring the business is benefiting from the best commercial rates available from our payment providers.

o Reviewing and agreeing / challenging strategy provided from the Payments team.

o Ensuring the business is operating within the required payment industry regulations.

KPI’s: · Deliver agreed annual Shrinkage budget.

· Deliver agreed annual Payment charges budget.

· Identification and formulation of strategy to reduce margin leakage (Operational and Customer facing).

· Delivery of payments roadmap.

· Governance to ensure delivery of annual stock count and adjustments plan.

· Payment compliance to industry regulations.

Who are we looking for? We are looking for someone with extensive experience in this area with the following; Knowledge, Skills and Experience: · In depth knowledge of stock management, warehouse operations and shrinkage.

· Skillset to identify areas of margin risk and formulate actions to reduce.

· Ability to formulate and deliver budgets.

· Ability to influence stakeholders outside of own remit.

· Leadership of team and formulation of strategy.

· Understanding of Payments industry.

· Able to lead and deliver Commercial negations.

· Presentation of output and performance to business leaders.

· Desire to take business processes and improve them to drive the company’s profitability.

Why work for us? We are always looking for talented individuals who are passionate about what they do.

We offer some of the most rewarding career opportunities in sports retail, eCommerce, and IT development.

Our people are highly valued and thrive in a relaxed culture which encourages innovation and personal development.

What’s in it for you? If working alongside some for the most creative people isn’t enough, we offer you: Excellent career progression opportunities, 25 days annual leave, Staff discount, 5% pension contribution, company sporting events, smart casual dress code and a brilliant company culture.

What’s next? Is this the job for you? If so, we would love to hear from you… Why not stand out from the crowd and send us your wiggly cover letter to give us a better idea of who you are and why you want to join the team… ComeJoinTheRide