Product Manager - Mid - Product and Service Delivery (5655) Barnardo's is a 150-year-old charity on a journey to transform children's social care.
As part of our 10-year corporate strategy, Barnardo's has committed to becoming a digital organisation.
The Digital and Technology team (also known as futurebarnardos) is part of the Strategy & Performance group.
Our team is responsible for leading a transformation of the whole organisation, and beyond it the whole children's health and social care sector – inspiring it to take a user-centric, data-driven approach to all our operations, products and services, and building up iteratively from small beginnings to big ideas.
Our goal is simple: to provide better social care, so that more children and families have better outcomes.
Along the way we will make sure our staff are equipped and empowered to provide even better support, local government sees us as visionary leaders, and our charitable donors are inspired to be even more generous in supporting us.
We welcome applications from women, BAME and LGBTQA people, people with both visible and non-visible disabilities, and neurodivergent people, as we recognise that these people can be under-represented in our sector.
Given the nature of our work, it is imperative that we ensure the widest view possible as we build our products and services.
To learn more about the team we are building, please read our blog post.
About the role….
As a product manager, you are responsible for the quality of a product, service or process that you and your team deliver, according to the needs of the users that you are delivering it with and for.
You will inherit or set the vision for the product, agree and maintain its scope with your co-producers and sponsors, and be the primary point of contact for stakeholders across the project, whether participants in research, co-producers inside or beyond the organisation, or senior leaders interested in (or sponsoring) progress, oversight or governance.
You will work closely with your delivery manager to ensure delivery is on track and staying true to the needs of your users.
You will unblock any challenges which arise from outside the team – for instance, helping partner teams around the organisation maintain their velocity and deliver on their responsibilities – and decide when to escalate issues.
You will be held accountable for the achievements of the product, and for engaging and communicating with users and stakeholders widely and well, both before, during and after delivery.
It is your responsibility to ensure the team, and especially the delivery manager, is prioritising the right actions each sprint, as well as the sprints within each epic, as agreed with your sponsors and stakeholders.
Key Responsibilities: Set or inherit the vision for the product, and engage your teams and stakeholders in the development of that vision over time Communicate and engage users and stakeholders throughout the project lifecycle, ensure oversight is carried out to agile governance principles, in conjunction with the commercial and operations team and the capability and engagement team Represent users throughout the delivery process and use their feedback to inform continuous improvement.
Demonstrable experience of product management with a passion for shipping and evolving great digital products by leading multi-disciplinary teams Demonstrable experience of project delivery in an agile team Demonstrable experience of creating, maintaining and prioritising product backlogs to direct the work of a delivery team Demonstrable experience of engaging with users and turning user insight into product improvements Demonstrable experience of matrix-management of multi-disciplinary teams Demonstrable experience of coordinating development iterations/releases and prioritising user requirements with development team This role can be based in any of Barnardo's regional offices (Belfast, Edinburgh, Leeds, Liverpool, Birmingham, Cardiff, Crawley and Greater London) , as outlined in the job description, with regular travel to our digital hub in central London.
When completing your application please refer to your skills knowledge and experience in relation to the Person Specification, Job Description and Additional Information document.
This should be done with an understanding of the context of the service described.
Barnardo's believe in creating equality of opportunity in the workplace and supporting people to manage their work-life balance; we are therefore are open to offering flexible working arrangements.
About Barnardo's At Barnardo's we believe in children – no matter who they are, what they have done or what they have been through.
Please read about our basis and values following the link below.
You will be asked questions relating to them as part of the recruitment process for this role.
Barnardo's is committed to having a diverse and inclusive workforce for staff and volunteers.
We actively encourage applications from disabled, Black, Asian and Minority Ethnic and male candidates as they are under-represented within Barnardo's.
Our basis and values Documents Read about our commitment to safeguarding and our pre-employment checks.pdf (59.64 KB) Recruitment of Ex-offenders Policy (Oct 2018).pdf (0.56 MB) GEN-F JD-PS FINAL Product manager, Product and service delivery - Mid.pdf (43.87 KB)