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Programme Support Manager, Workplace Services Workplace Programme Team, Internal Client Services 

adzuna-uk  |  United Kingdom  |  

United KingdomLondon,South East England
Work Type:
Work Time:
Full Time


Your opportunity The Workplace Programme function is responsible for the planning, management and financial control of Workplace Services capital projects; this can range from office fit outs to system rollouts.

The team ensures that project lifecycle is maintained at all stages and that appropriate resources are in place to ensure projects are completed on time, within budget, and that agreed objectives are achieved.

They also manage the change requirements and operational communications to support these programmes.

Within Workplace Programme sits a Project Management Office (PMO) that defines and maintains standards for project management within Workplace Services, as well as developing Quality and Assurance strategies that ensure the appropriate governance is in place on all projects.

Are you looking to return to the workplace after an extended career break? For this role we can offer coaching and support designed for returners to refresh your knowledge and skills, and help your transition back into the workplace after a career break of 2 years or more.

If this is relevant for you, just let your recruiter know when you make your application.

Your role The support managers will need to update and accurately maintain the PMO, ensuring all projects are captured, fully scoped and costed with appropriate timelines.

The support manager will also play a key role in the handover into BAU including liaison with operations, contract management, performance and analytics team as required.

The role will report to the National Workplace Programme Manager.

It is expected that the role of the Programme Support Manager will evolve over time as we embed the new structure for Workplace Services.

The role will include some elements of travel across the estate.

Coordinate Workplace Services support to Real Estate project activity.

Coordinate Workplace Services support to Acquisitions.

Represent Workplace Services interests in support of creation of new office and complete site surveys as required.

Manage work in progress and pipeline of work coming through.

Develop high quality business cases and propositions, which defines accurately the preferred solution, resources, cost, quality and benefits expected.

Identify & manage stakeholder relationships, managing internal and external relationships as appropriate.

Liaison with key WS&RE stakeholders at project inception to ensure appropriate sign off is in place.

Ensure Workplace Services standards are included in scope in all projects.

Develop new and innovative solutions to address and prevent problems and continue to evaluate and improve Workplace Services standards.

Liaison with Change and Communication Manager and Project Managers to ensure full communication strategy is in place for all elements of projects.

Liaison with Moves Manager, Performance and Workplace Service Managers to ensure full communication and stakeholder strategy is in place for all elements of moves.

Ensure that the change impacts are assessed and detailed change management plans implemented for all projects.

Work with all parties to ensure projects deliver value for money and achieve the benefits sought.

Work with all parties to ensure projects deliverables are fully compliant with statutory and legal requirements.

Work with internal and external teams to ensure successful execution of project deliverables.

Identify & monitor project risks and issues via risk register and escalate as appropriate.

Support effective governance and decision-making.

Manage building handover process liaising with project, Deloitte Performance, Deloitte Contract Management and Deloitte Service partners.

Ensure service matrix and asset list is created and verified prior to handover from project.

Ensure process is in place to manage warranties and it is clearly communicated to all parties.

Workplace Services owner for defects and snagging.

Assist in the development of Capital Plan for the estate.

Any additional task as assigned by Workplace Programme Management.

Your work, your choice At Deloitte we believe the best impact is the value we add, not the hours we sit at our desk.

We carefully consider agile ways of working, both formal and informal, that allow for the best impact for our people and our clients.

Please speak to your recruiter about the working pattern that works best for you.

Location: This is a national role and can be based in one of our regional offices.

Work pattern: This is a permanent contract opportunity.

The role can be worked on a full-time basis with limited opportunity for home working throughout the year.

Your professional experience Ability to use the data to influence outcomes and drive decisions.

Ability to drive the project management, governance and delivery of projects within agreed frameworks and parameters.

Delivery focussed and drives forward quality and process improvement.

Desirable to be Prince2 Practitioner or equivalent process-based methodology Exhibit a strategic and commercial mind-set.

The post holder must be able to demonstrate a proven record in creating efficiencies across multi-functional services and demonstrate where they have brought value to the business.

Strong commercial negotiation and influencing skills.

Demonstrate an interest in continuous improvement by keeping abreast of market developments and industry standards.

Possess excellent communication skills both written and verbal.

Self-motivated/self-starter and ability to work independently Management of supplier relationships and budget Knowledge and awareness of Workplace Services is key Developing and Tracking Budgets Strong people and networking skills Excellent IT skills For a full job description please visit our online Deloitte Careers portal Requisition code: 171284