SNAPSHOT: This is a key role in supporting and assisting the Sales team in all aspects of support and particularly with the flow of orders from customers.
It’s very hands on, dealing with people from many departments and includes a wide variety of tasks and responsibilities.
The individual will enjoy working in a vibrant customer focused office.
REPORTS TO: Sales Office Manager KEY RESPONSIBILITIES: · Assist in the daily management of customer accounts.
· Ensuring all sales orders received and processed in a timely manner to meet customer requirements.
Ensure all daily invoicing is processed, reconciled and delivered to customers.
Tracking of customer sales orders through to invoicing.
To report daily order trackers & sales reconciliation reports.
Provide full support to the Sales Account Managers.
This will include the set up and maintenance of customer accounts, management of customer ranges and processing all orders end to end.
Creating and maintaining the set-up of customer product files.
This will include completion of new line forms.
Assist with the information flow between departments.
Fully supportive in helping resolve customer queries.
Ensure all administrative duties are completed on time.
Have a good relationship with customers and help ensure customer expectations are achieved.
ESSENTIAL KNOWLEDGE, SKILLS AND EXPERIENCE: A minimum of 2 years experience in a similar role in an office environment Excellent communication skills, both written and verbal.
Polite and helpful.
Organised and methodical with goods levels of attention to detail.
Computer literate with excellent MS Office skills Adaptable to new systems & change Knowledge of Amazon systems