Reporting to the Fleet Manager, support the Auction by inspecting vehicles for damage, missing parts, and mechanical problems upon arrival at the auction.
Complete required electronic vehicle inspection promptly and accurately.
Perform all additional duties assigned by the Inspection manager.
Must know, practice and ensure that company policies and procedures and state or federal laws are followed at all times.
Responsibilities and Duties include but are not limited to the following: 1.
Provide excellent customer service:
- Make sure customers receive prompt, efficient and courteous attention.
- Maintain a professional appearance, orderly work environment and friendly disposition by greeting others.
- Return customer’s vehicles in clean condition with radios, seats, mirrors and other convenience items in the same position as when the customer brought the vehicle in.
No smoking in customer vehicles.
- Resolve any customer complaints in a friendly, courteous manner and advise Management of all serious complaints or incidences.
Maintain work station:
- Ensure all vehicle area conditions are not a potential threat to employee or customer safety.
- Respond to and follow proper procedures on employee or customer accidents, injuries, and loss or damage to any property.
- Report all incidents to Lead Vehicle Inspector or Lot Manager immediately per auction policy.
- Maintain equipment and tools properly and advise supervisor or manager of any needed equipment maintenance or breakdown.
- Practice and promote teamwork at all times.
- Set a good personal example of attitude and performance.
- Practice and promote company Core Values.
Job Specific Responsibilities and Duties include but are not limited to the following: 4.
Perform vehicle inspections: § Complete inspection of arriving vehicles for damage and ensure vehicles inspected meet the program standards as defined by the account or contract.
This includes, but is not limited to photos of unit, mileage verification, interior and exterior damage and paint work.
§ Complete end of term (E.O.T.) returns.
Notify the Inspection manager when a vehicle does not meet the standards as defined by the account or contract.
§ Submit completed condition reports to the facility Inspection Manager or designated account office by download from hand-held device or submission of written report.
§ Maintain good operating condition of all equipment.
Advise the Inspection Manager of all equipment breakdowns and maintenance immediately.
§ Perform assigned repair and maintenance per department standards and factory specifications; deviation from standards and specifications require management preapproval.
§ Inform the Mechanical Services Manager or designee when a job is started, finished, interrupted or delayed.
Keep the Manager informed as to the progress and/or problems with work load.
Request assistance with repairs or inspections as needed.
§ Test and recheck all repairs and road test all comebacks as assigned by the Manager.
§ Look up parts to perform the service.
Use parts in stock when possible and order parts from outside vendors when required.
Save and tag warranty parts or cores for return to vendor.
Vehicle Inspector Qualifications: § High School Diploma or GED preferred.
§ Must be qualified to operate a motor vehicle and possess a valid driver’s license.
§ Must be able to drive vehicles with either standard or automatic transmissions.
§ Effective customer relations, communication and interpersonal skills required.
§ Computer skills preferred.
§ Knowledge of motor vehicles preferred.
Physical Requirements and Working Conditions: The physical activity requirements of the position are from Medium to Heavy Physical Work Visual acuity requirements include color, depth perception and field of vision comparable to definitions for Clerical, Administrative, Machine Operators (including inspection) positions .
§ Constant – reaching, standing, walking, grasping, feeling, talking, hearing § Frequent - stooping, repetitive motion § Occasional- balancing, kneeling, crouching, pushing, pulling, lifting § Potential - running, jumping, yelling or other rapid forceful movement in emergency situations.
This position is subject to both inside and outside environmental working conditions, including temperature changes, outside weather conditions, slightly elevated ambient noise levels, minor potential physical hazards, such as electrical current , moving mechanical parts, exposure to hot equipment and cleaning and pesticide chemicals; and minor atmospheric conditions affecting skin or respiratory systems, such as fumes, odors and dusts associated with internal and external service station/convenience food and petroleum dispensing operations.
Note: This job description in no way states or implies that these are the only duties to be performed by incumbents in this position.
Employee(s) will be required to follow any other job-related instruction or duties requested by an authorized person.
The requirements listed in this document are the minimum levels of knowledge, skills or abilities.
KAR is an equal opportunity employer.
KAR is a drug-free workplace CB