Selfie Call Center Representative – Customer Solutions Team Function : Customer Success Las Vegas, NV With a startup spirit and 80,000 curious and courageous minds, we have the expertise to go deep with the world’s biggest brands—and we have fun doing it.
Now, we’re calling all you rule-breakers and risk-takers who see the world differently, and are bold enough to reinvent it.
Come, transform with us.
Inviting applications for the role of Selfie Call Center Representative, Customer Solutions Team In this role, you will be responsible for: Manage high volume of outbound calls in a timely manner Communicate directly with policyholder/claimant to confirm receipt of text message with link to download self-inspection app; explain app product and processes; resend text message as needed while providing solutions/alternatives Execute any necessary subsequent follow-up calls timely Follow communication “scripts” as needed when handling different topics/scenarios Identify and escalate priority issues to supervisor when necessary and appropriate Accurately process and document call transactions using the BPM system Meet quality assurance requirements and quantitative targets Work Environment This job operates in a call center office setting.
This role routinely uses standard office equipment such as computers, phones, and photocopiers.
The noise level in the work environment is usually moderate.
Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
This job is primarily sedentary.
While performing the duties of this job, the employee is frequently required to sit, talk, and hear.
The employee is required to have close visual acuity to view a computer terminal and to prepare and read documents, e-mails, reports, and other correspondence on paper and on a computer monitor.
The employee may be required to exert up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
Qualifications Required Skills/Competencies Strong phone and verbal communication skills along with active listening Customer focus and adaptability to different personality types Working knowledge of CRM or BPM systems Data entry skills Computer literate with knowledge of web and mobile apps Self-directed, takes initiative in executing job duties Demonstrated attention to detail and accuracy Strong analytical and organizational skills Ability to multi-task, set priorities, and manage time effectively Professional and courteous demeanor and ability to collaborate with a team Experience High school diploma or GED One related experience and/or training in customer service, preferably in a call center environment Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws.
Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation.