Immediate need for a talented Product Owner IT Asset Management.
This is an 18 Months contract opportunity with long-term potential and is located in Dallas, TX.
Please review the job description below.
Job ID: 19-50508 Key Responsibilities: The Product Owner / Senior Business Analyst for the Service Asset Life Cycle Team will focus on measuring and improving the IT Asset Management processes.
They will focus on maximizing value as their single most important KPI.
Additionally, the will look at delivery speed, customer satisfaction throughout the life cycle of Assets.
The Product Owner role will work in close partnership with fellow members of the Service Asset Life Cycle Team to promote transparency into the process, and ever improving service levels.
Ultimately they will drive reducing the cost of services and ensuring Project methodologies include Service definition and Service Maps.
The Service Asset Life Cycle Team Product Owner is in-charge of designing, planning and implementing the IT Asset Management process and tools.
They will work with Leadership to develop a road map and progress the process with Continuous Improvement through higher levels of performance and value delivery.
They will be ensuring that, it adds value to both the organization providing IT Services and to the users/customers who are receiving the service.
The Product Owner is responsible for setting, prioritizing, and evaluating the work generated by the Scrum Team in order to ensure impeccable features and functionality of the product.
They will be involved in the planning and deployment on new Request Items in Service Catalog on the Service Now platform.
This individual will be responsible for the design and definition, classification, approval, tracking, fulfillment, and measurements of all items in the Request process.
This individual will participate in Continuous Service Improvement activities to improve KPIs and OLAs and will provide instrumentation of the Request process to drive transparency and accountability.
Will identify Asset trends to drive and prioritize enhancements to the Service Asset Life Cycle Processes Take lead of scrum teams as the Product Owner Providing vision and direction to the Agile development team and stakeholders throughout the project and create requirements Ensure that the team always has an adequate amount of prior prepared tasks to work on Plan and prioritize product feature backlog and development for the product Define product vision, partner on the road-map and growth opportunities Assess value, develop cases, and prioritize stories, epics and themes to ensure work focuses on those with maximum value that are aligned with product strategy Provide backlog management, iteration planning, and elaboration of the user stories Will design new IT Asset Management processes, workflow, tooling, and reports.
Will lead the gathering of business requirements, acceptance criteria for user stories, and UAT criteria Will document business requirements, request approval and fulfillment workflows, UAT artifacts and training materials for new Asset procedures Will provide internal and external product support such as assisting with training and coaching Will determine the appropriate level of acceptance testing, create and execute test plans Will coordinate and participate in system enhancement testing.
Will organize and assemble needed resources required to develop a solution/proposal/deliverable.
Accountable for ensuring solutions meet the original business need.
Will Review and accept the solution delivered by the development team & drive adoption of the solution among the stakeholders through demos.
Will liaison with various groups throughout the Company to ensure service level targets are met, Customer satisfaction remains high, and escalations occur in a timely manner.
Will participate in constructing and conducting monthly Service Reviews.
Will develop, manage and maintain the IT Asset Management process and associated procedures/tasks.
Will conduct and/or participate in recurring IT Asset Management meetings with Customer/Teams.
Will assist other IT Service Management Teams as necessary providing statistics, suggestions, and enhancement opportunities.
Will collaborate with other suppliers on issues/tasks spanning multiple areas.
Will ensure collaboration between requester, supply chain, and delivery teams.
Will publish trend analysis, sharing periodical reports to internal and external consumers.
Will be responsible for Customer Satisfaction throughout the IT Asset Management process.
Will guide all Customers to follow the IT Asset Management process.
Key Requirements and Technology Experience: Extensive experience in developing, engineering and improving IT Asset Management processes.
4-5 years Experience in creating, managing and maintaining process diagrams and process definition documents.
4-5 years Experience in gathering and analyzing requirements to improve existing processes.
3-4 years Experience in defining process metrics and KPIs.
3-5 years Service Asset and Life cycle analysis and trending experience.
3-4 years Experience in analyzing performance data to demonstrate the effectiveness of the Asset Management.
2-3 years Service Management reporting experience.
2-3 years Use of Service Management Platform.
(BMC/Remedy, ServiceNow, UniCenter, HP, IBM etc.) 4-6 years Experience in developing, managing, and maintaining the both Physical and Software Asset Management procedures.
3-5 years Experience in working in Agile, Scrum and SAFe 2-4 years Demonstrated handling pressure and Customer engagement in critical/difficult circumstances.
ITIL Foundation Certification (or Higher) Asset Management certification (IAITAM, APM, CAMA, ITAMC) preferred Proficient in ITIL service management processes, with practical knowledge and experience in the Service Design life cycle processes.
Strong understanding and extensive usage of ITIL best practices in Service Design, Service Transition and Operations.
Proactively identifies areas for improvement, shares lessons learned with colleagues and encourages others to do the same.
Excellent written and verbal communication skills.
Exceptional listening, problem solving, negotiation, and facilitation skills.
Strong business background (working in a company of similar scale) Ability to work in dynamic environment with changing priorities High energy, innovative individual who is motivated by challenging assignments Effective at managing multiple requests with conflicting priorities under tight deadlines High attention to detail and accuracy Strong analytical, organizational, and problem-solving skills Strong customer communication skills with the ability to communicate technical issues to non-technical customers Customer focused with a passion and drive for customer satisfaction and delivering business value.
Organize and assemble needed resources required to develop a solution/proposal/deliverable Develop and maintain strong customer and team relationships.
Preferred Skills (skills that would be beneficial but are not required): Experience in leading the transformation of business processes IT Service Management Process Ownership IT Service Management Platform Implementation IT Service Management Platform Development Basic Project management skills Advanced knowledge and understanding of IT concepts Advanced ITIL Certification (Service Operations and/or Continual Service Improvement) Our client is a leading airlines company and we are currently interviewing to fill this and other similar contract positions.
If you are interested in this position, please apply online for immediate consideration.
- provided by Dice