Role: Luxury Brand - Senior Customer Service Executive Location: Leeds City Centre Hours: 09:00 - 17:30, Monday to Friday Start Date: February Salary: £23-25k DOE Do you believe that Customer Service should be tailored to each person so they feel heard and respected? Are you passionate about going above and beyond for the customer? Office Angels are proud to be working with a luxury retailer in Leeds City Centre to find them a Customer Service Superstar to join their small, friendly team who can manage the Customer Service function.
This is not customer facing so you if you have a great telephone manner, love being passionate about what you do, are able to coach and manage team members and want to feel heard within a business, you shouldn't miss this opportunity You'll be based in a fantastic city centre location within a business that cares about your input on products and understand that you are the voice of the company.
You will be organised, thorough, efficient and confident along with having warm and friendly personality.
This opportunity is ideal for those who have previously worked in a similar position or an office administrator who wants to work within an exciting, growing business that will invest in you as they grow.
Brief Overview of Responsibilities: Handling all incoming phone and email correspondence efficiently and effectively Creating a personal experience for each customer so they feel respected Troubleshoot any customer issues regarding orders Updating the customer as each stage of the process Handling all incoming phone and email correspondence efficiently and effectively Creating a personal experience for each customer so they feel respected Troubleshoot any customer issues regarding orders Updating the customer as each stage of the process To be considered for this opportunity, you will have: A clear and professional phone manner Evident customer service or administration experience The ability to manage a team's workload Whilst we'd love to get back to every applicant, it isn't always possible.
So, if you haven't heard from us within 3 days, please note that your application has not been successful on this occasion.
If you would like to speak to us about the opportunities we have Leeds, York, Wakefield or Harrogate, please do get in touch with Office Angels Leeds on .
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