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Customer Service Consultant 

cv-library Listing Owner's Avatar  |  United Kingdom  |  

United KingdomBristol, Bristol, United Kingdom
Security/Protective Services
£18,000.00 per Annum
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Work Type:
Work Time:
Full Time


We are looking for passionate full time Insurance Customer Service Consultants to become an integral part of an expanding and dynamic specialist sales & customer service team in Bristol and will deal with large clients such as Jaguar, Land Rover, Volvo, Suzuki, KIA, Hyundai and more.
Salary – Up to £18,000 base and 37.5 hours per week.
Our contact centre is open Monday – Thursday 8.30 – 19.30, Friday 9.00 – 18.00 and Saturday 9.00 – 17.00.
Verex Insurance is one of the leading specialist motor insurance companies, based in Rickmansworth, Hertfordshire with our additional office based in Aztec West Bristol.
Benefits you will receive as our Customer Service Consultant:
- Holiday Entitlement – 21 days per annum plus bank holidays, increasing by 1 day each year, capped at 25 days
- Contributory Pension Scheme
- Life Assurance
- Regular Individual/Team incentives
- Opportunity to take Insurance Exams
- Perkbox
Key responsibilities as our Customer Service Consultant:
You will be part of one of the most important teams at Verex, on the frontline speaking to our customers to deliver a service that we can be proud of.
- Receiving inbound customer service calls to process cover notes
- Receiving inbound calls to make changes to customer’s existing policies
- Taking ownership of all general queries to resolution
- Email correspondence
Our Ideal Customer Service Consultant will have the below skills and experience
- Minimum of 1 years’ experience within a customer facing environment
- Excellent spoken telephone manner
- Confident oral and written communication
- Excellent active listening skills
- Mature and positive manner
- Excellent attention to detail
- Can do attitude, going out of your way to provide a first-class service to all our customers
- Be technology savvy
- Ability to multi-task, prioritise and manage time effectively
- Reliable and trustworthy
As a company, we set ourselves stretching targets and to achieve these targets we need to get the best people to help us.  You can expect to receive full customer service and system training to help you build your career here at Verex, if you can show passion, dedication and a flair for delighting our customers we’ll make sure you are a success through our ongoing training, coaching and development.
If you feel you are the right candidate for the role as our Customer Service Consultant, then please click ‘apply’ now! We’d love to hear from you