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Systems Analyst 

resume-library  |  United States  |  

United StatesN Lamar St, TX, 75202
Information Technology/Other
Work Type:
Work Time:
Full Time


Systems Analyst

This member will perform root cause analysis on applications to determine the problem and provide a long term and short term solution. The will be transparent to their business teams and provide reporting when necessary.This role will support clinical products and supply chain products.


Perform root cause analysis

Track tickets, research issues, answers customer questions and identify duplicates.

Certify that there is an actual defect before proceeding

Handle incident resolution if a developer is not needed

Work tickets through resolution and change management as required

Be a subject matter expert on systems our customers and employees rely on

Must be able to dig into application and database code to identify source of defect

If unable to resolve, route to level 3 for repair/work and prioritization

Provide trace ability between bug fixes, production incidents and change requests

Update customers by providing visibility into work in progress and backlog

Participate in daily SCRUM meetings

Required skills

- 4+ years' experience as a Systems Analyst

- Must be a top-notch problem solver and very detail oriented

- Good understanding and knowledge of IT products and services to assist internal users, members, suppliers, and/or computer operations (.Net, java, MS & oracle - emphasis on .net)

- Minimum 3 years' experience providing level II IT support or technical QA

- Debug and reverse engineer

- Proficiency with SQL is required and .net

- Ability to dig into application code

- Expert knowledge of Microsoft Office products (Excel, Powerpoint,Word, etc.)( Will not create decks but needs to know how to operate. Excel - needs to know formulas, sheet vs table within a sheet, pivot tables)

- Demonstrated capability to work effectively in a collaborative and fast-paced environment with minimal direction

- Excellent analytical, detail-oriented, communication, customer service, organizational, presentation and problem solving skills

- Professional communication skills, both written and oral, and people skills are required

Can not work C2C on this position

If serious about position contact me directly at