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Mission Control Applications Support Analyst 

resume-library  |  United States  |  

United StatesE Capital St, OH, 43215
Information Technology/Support
Work Type:
Work Time:
Full Time


Mission Control Applications Support Analyst

you'll use both creative and critical thinking skills to maintain application

systems that are crucial to the daily operations of the firm. You'll work

collaboratively in teams on a wide range of projects based on your primary area

of focus: design or programming. While learning to fix application and data

issues as they arise, you'll also gain exposure to software development,

testing, deployment, maintenance and improvement, in addition to production

lifecycle methodologies and risk guidelines. Finally, you'll have the

opportunity to develop professionally and to grow your career in any

direction you choose.

This role requires a wide variety of strengths and capabilities, including:

BS/BA degree or equivalent experience

Basic knowledge of application development

Provide Mission Control support for production systems and applications in the

Operations Technology (OPT) division of Consumer Business Banking (CBB). Teams

stationed in both US and India provide a 24/7 support model across all

disciplines and environments.

Working knowledge of Distributed applications and Middleware Platform

Experience with IBM Websphere, Apache Tomcat, IBM Datapower

Experience with Splunk, Dynatrace and Wily monitoring tools

Good Knowledge of Incident and Problem Management functions

Experience with Unix Shell, PERL, Bash scripting is preferable

Experience with job scheduler like CTRL-M

Application_Support_ & _Monitoring

* Monitor infrastructure, servers, databases, distributed batch jobs.

* Aggressively respond to service requests from Client facing support

teams, Operations, Risk/control partners, etc.

* Troubleshoot technical issues (Java/J2EE, .Net, Cloud etc) or escalate

and work with appropriate technology teams to provide solutions.

* Support Sustained Resiliency, Disaster Recovery, and High Availability



* Coordinate incident management coverage, to ensure appropriate coverage

* Call facilitation, coordination and communications during critical outage


* Call documentation, queue management, ticket analysis and interface to

impacting lines of business for incident impact analysis via the

Production Assurance process

* Single voice for our line of business and for cross line of business


* End to end view of issues for objectivity

* Influence senior technology leads across organizations to ensure timely

resolution of incidents

Our Consumer & Community Banking Group depends on innovators like you to serve

nearly 66 million consumers and over 4 million small businesses, municipalities

and non-profits. You ll support the delivery of award winning tools and

services that cover everything from personal and small business banking as well

as lending, mortgages, credit cards, payments, auto finance and investment

advice. This group is also focused on developing and delivering cutting edged

mobile applications, digital experiences and next generation banking technology

solutions to better serve our clients and customers.

When you work at JPMorgan Chase & Co., you re not just working at a global

financial institution. You re an integral part of one of the world s

biggest tech companies. In 20 technology centers worldwide, our team of 50,000

technologists design, build and deploy everything from enterprise technology

initiatives to big data and mobile solutions, as well as innovations in

electronic payments, cybersecurity, machine learning, and cloud development.

Our $10B+ annual investment in technology enables us to hire people to create

innovative solutions that will are transforming the financial services


At JPMorgan Chase & Co. we value the unique skills of every employee, and

we re building a technology organization that thrives on diversity. We

encourage professional growth and career development, and offer competitive

benefits and compensation. If you re looking to build your career as part o

a global technology team tackling big challenges that impact the lives of

people and companies all around the world, we want to meet you.