Customer Service Agent – Loans
Satsuma Loans is a new brand, part of the Provident Financial Group, with
big aspirations. Satsuma offers the antidote to payday loans, with an
online product that is simple and convenient and suits modern busy
lifestyles. This is supported by the values, customer service and
straightforwardness that have always been at the heart of
Provident.Provident Financial is now listed in the FTSE 100.
We have achieved this by encouraging our employees to put ideas forward,
make decisions and constantly improve the service we provide for our
As a Loans Collection Agent you will be working as part of our highly
specialised Collections department, providing telephony support to
customers who have missed their repayments with the aim of bringing their
account up to date. This is called rehabilitation - we offer a range of
options to help customers do this ensuring that we are finding the right
solution for each customer.
All of our new Customer Account Agents receive full training when they
join us and enrol in an on-going training scheme thereafter, to ensure
they are fully competent and ready to offer the best service to our
customers as possible.
What are we looking for?
Self-motivated individuals, able to make an immediate impact on our
business by building rapport with customers and demonstrating
excellent communication skills
GCSE (or equivalent) English and Maths Grade C and above
People who pay strong attention to detail and have the ability to
remain calm, positive and enthusiastic – even during busy periods.
The ability to demonstrate a flexible attitude to work and changing
People who are driven by the achievement of personal and team goals
and thrive in a target focused environment.
22 days paid holiday + bank holidays
Annual Bonus scheme
Yearly salary reviews
Share Save plan
The working hours are shifts between the hours of 8am – 8pm Monday –
Friday with 1 Saturday per month between the hours of 8am – 5pm (some
Sundays where applicable).
To apply please visit our website via the link.
We welcome applications from every area of the community, regardless of
age, gender, race, nationality, colour, ethnic origin, disability,
sexuality, religion or beliefs, and believe that everyone should be
treated fairly and consistently. We are TCF (Treating Customers Fairly)
ambassadors and believe that everything we do as a company should benefit
Please note: Should we wish to progress your application we will contact
you within four weeks of your application. If you do not hear from us
within four weeks, unfortunately, your application has been unsuccessful.
On occasion we identify alternative roles that may be suitable for
applicants and therefore we may retain your CV for up to 6 months for
this purpose. If you do not wish us to contact you or hold your CV on
file for 6 months please contact us