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Senior Operations Manager 

resume-library  |  United States  |  

United Statesnull, null, null
Work Type:
Work Time:
Full Time


Senior Operations Manager

Our Opportunity:

Chewy is currently recruiting for a Senior Operations Manager for our

fulfillment center in Ocala, FL. This leader will be hands-on in a

start-up environment and will build and maintain relationships with

hourly associates, managers, carrier partners, vendors, other

Fulfillment Center teams and various departments in the company. This

individual will be someone who likes dealing with ambiguity, change,

and enjoys getting into the details to drive improvements every single


What you'll do:

* Build strong teams while improving procedures, metrics and


* Lead and supervise a team of Operation Managers and Area Managers

* Develop and administer operational procedures for perfectly

executing activities for incoming and outgoing shipments, handling

and disposition of products, and keeping the highest standards of

inventory accuracy

* Develop and maintain a safe work environment

* Responsible for achieving all operational goals

* Drive strategic planning and forecasting

* Leverage the Operations Managers and Area Managers by sourcing and

nurturing ideas, and rolling them into the creation of improvement

plans for the functional area

* Mentor, train and develop Operation Managers for career

progression and learning

* Ability to develop and share best practices across the shifts and


* Create a positive team dynamic that encourages all employees in

the Fulfillment C to provide feedback and drive change within the

facility, adapt to the ever-changing business, and stay focused on

the customer experience

* Drive continuous improvement to safety, quality, cost, and

delivery while growing and expanding capabilities within the

Fulfillment Center

* Utilize the site Warehouse Management System (WMS) to optimize

perfect order fulfillment and provide operational insights to

improve WMS effectiveness

What You'll Need:

* Bachelor s degree or equivalent

* At least 4 years of management experience in Receiving, Inventory

Control, and/or Order Fulfillment or a similar role

* Experience with building or improving inventory management, order

management, and warehouse management systems and processes

* Excitement for working in a start-up environment with high level

of ambiguity and change

* Strong project management and continuous improvement skills

* Metrics driven mindset

* Customer service obsession, with willingness to do whatever it

takes to satisfy customer needs

* Effective communicator and leader for employees, direct reports,

cross-functional teams and executive leadership

* Proven ability to quickly adapt and drive the right results using


* Highest levels of integrity and ethics

* Must be flexible to work weekends and/or night shift

* Position may require travel

If you have a disability under the Americans with Disabilities Act or

similar law, or you require a religious accommodation, and you wish to

discuss potential accommodations related to applying for employment at

our company, please contact .

To access Chewy s Privacy Policy, which contains information regarding

information collected from job applicants and how we use it, please

click here: Chewy Privacy Policy.