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Safety Customer Success Manager 

resume-library  |  United States  |  

United Statesnull, null, null
Security/Protective Services
Work Type:
Work Time:
Full Time


Safety Customer Success Manager

At Veeva, we build enterprise cloud technology that powers the biggest names in the pharmaceutical, biotech, consumer goods, chemical & cosmetics industries. Our customers make vaccines, life-saving medicines, and life-enhancing products that make a difference in everyday lives. Our technology has transformed these industries; enabling them to get critical products and services to market faster. Our core values, Do the Right Thing, Customer Success, Employee Success, and Speed, guide us as we make our customers more efficient and effective in everything they do.

The success of our customers is core to Veeva's mission. Our commitment to customer success is delivered by fostering proactive partnerships and providing best-in-class services. Safety Customer Success Managers (CSMs) are specifically focused on the success of our Vault Safety customers. They work alongside our product, support, sales, and services teams to ensure full product adoption and best utilization of Veeva solutions in order to achieve optimal business value.

Our Safety CSM team is comprised of highly-skilled individuals with deep life sciences and Pharmacovigilance domain experience. By combining our customer knowledge with deep product expertise, we help customers identify areas of improvement, develop best practices, and drive industry transformation.

This is a remote position. Opportunities are available across the United States for this role. There is no work location requirement if a candidate is in close proximity to an airport and able to meet travel requirements. Qualified U.S.-based candidates are encouraged to apply.

What You'll Do

Own a Customer Success strategy for Enterprise and emerging mid-sized life-sciences customers

Establish relationships and consistent touchpoints with assigned customer contacts

Effectively demo Vault capabilities including use-cases, best practices, challenges, and how to address known gaps

Guide customers on best practices to optimize the consumption of Veeva releases (e.g. change management and validation)

Influence and drive change within customer organizations, including: governance, consulting, key business process reviews, application reporting/adoption initiatives, and feature enablement

Build and manage customer working groups and communities so that our customers have an avenue for peer-to-peer interactions and the development of best practices


At least 5 years' experience working with life-sciences companies in the Drug Safety and Pharmacovigilance domain with demonstrated understanding of drug development processes and technologies

Proven ability to translate between IT and Business stakeholders to ensure business goals are achieved

Track record of leading life sciences software implementation projects as a consultant, business analyst, IT lead and/or business sponsor

Must be able to take complex business and software concepts and articulate them to an audience of varying perception levels

Ability to balance day-to-day project execution and long-term Customer Success within a fast-paced, collaborative team environment

Ability to travel 25%

Bachelor's Degree or equivalent knowledge

Nice to Have

Direct experience/implementing/consulting with known PV technologies - e.g. ARISg, ARGUS

SaaS/Cloud experience

Participation in industry efforts outside of day-to-day job responsibilities

Detailed understanding of emerging PV regulations/industry best practices, trends, and/or standards

21 CFR Part 11 and/or GxP domain knowledgeVeeva's headquarters is located in the San Francisco Bay Area with offices in more than 15 countries around the world.

Veeva is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity or expression, religion, national origin or ancestry, age, disability, marital status, pregnancy, protected veteran status, protected genetic information, political affiliation, or any other characteristics protected by local laws, regulations, or ordinances.