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Manager of Customer Logistics 

resume-library  |  United States  |  

United Statesnull, null, null
Work Type:
Work Time:
Full Time


Manager of Customer Logistics

Mondel z International, Inc. empowers people to snack right in over 150

countries around the world. We're leading the future of snacking with iconic

brands such as Oreo, belVita and LU biscuits; Cadbury Dairy Milk, Milka and

Toblerone chocolate; Sour Patch Kids candy and Trident gum. Our 80,000+

colleagues around the world are key to the success of our business. Great

people and great brands. That s who we are.

Join us on our mission to continue leading the future of snacking around the

world by offering the right snack, for the right moment, made the right way.

It s time for you to Make It with Mondel z International.

Customer Service & Logistics

Customer Service & Logistics (CS&L) is where you ll integrate our end-to-en

demand-driven supply chain. Working from farm to shelf, you ll

plants with customers to deliver best-in-class service in the most efficient

way. Your goal will be to have the right products, at the right time, and with

the right quantity and quality on the shelf.

Job Scope

The Manager of Customer Logistics role provides total leadership and P&L

responsibilities for their DSD operation. A MCL is responsible for partnering

with customer teams, retail teams, and logistics/biscuit support teams to

execute strategies through the development of local plans and tactics in

support of those strategies across multiple product lines and categories. A MCL

is responsible for coaching and developing their local branch teams which

typically consist of salaried supervisors, associates, and coordinators and

hourly warehouse and delivery employees. A MCL is responsible for managing

branch resources and assets and providing supply chain support to local

customers and branch business units. Also responsible for driving key KPIs

under main categories of: Safety, Service, Cost, and People.

Main Responsibilities

* Source, onboard, and develop direct reports and branch teams in multiple

settings (classroom, OJT, Work-with, etc..) across entire operation

(delivery, cross-dock, dry warehouse). Coach direct reports in order to

create and execute development plans and support individual career goals.

* Partner with upstream area resources (Biscuit Regional Demand Planner,

Biscuit Inventory Planner). Manage resources to provide admin and

analytical support for necessary logistical functions (i.e. Order

Management, Inventory Management, Fleet/Branch Optimization, etc...)

* Identify supply chain opportunities and ensure issues are addressed in

strategic and tactical plans as well as review and approve order and

inventory management in SAP and WMS (Winware/KWIC).

* Manage and execute major initiatives: Customer Care, productivity gains,

order fulfillment, and customer initiatives. Facilitate interaction

between cross-functional stakeholders to ensure ownership and execution

of a common plan. Drive local planning team meetings.

* Manage accounts payables, account receivables, inventory, payroll, and

expense budgets. Partner with local management to develop annual

operating site plans and budget, optimize resources, and ensure ongoing

execution of site plan.

* Develop and leverage relationships with HQ and store-level customers to

achieve logistics efficiencies across multiple categories to drive

functional efficiencies at the back door.

* Ensure product integrity through optimal storage, handling and

distribution of multiple temperature controlled products from point of

origin to customer s back door.

* Manage large, complex fleet and associated equipment to ensure effective

asset utilization and to support strategic customer initiatives while

complying with applicable regulations.

Functional Competencies Gained In Role:

* Front line leadership experience managing hourly & non-hourly union/non-

union employees.

* Branch management & DSD processes and procedures.

* Expense and cost management for branch operations (Budgeting, Variance

Reporting, Labor management).

Lominger Competencies Gained in Role:

* Drive for Results.

* Developing Direct Reports & Others.

* Priority Setting.

* Building Effective Teams.

* Relationships (Internal/External)


* Direct Report to RDCL, Dotted Line to RDR.

* Local Branch Teams (RDCL, LS, LC, Hourly Employees).

* Demand Planning/Fulfillment Teams (Biscuit Inventory Planner, Regional

Demand Planner).

* Retail Sales Teams (Regional Vice President of Retail, Regional Directors

of Retail, District Managers, Retail Merchandising Supervisors, Customer

Category Managers).

* Customers (Daily interaction with any of the 400-800+ store-level


* HQ Support Functions (Wilkes Barre Support Services, Customer Care,

Routers, Processors, Continuous Improvement/Business Process Excellence

Teams, LogOps Teams (TOC).

* Union Leadership (Shop Stewards, Business Agent, Labor Group for CBA


* Governmental/Regulatory Agencies (AIB, OSHA, DOT, etc ).


* Fleet/Equipment Maintenance Providers.

* Vendors (Office Supplies, Uniforms, Janitory Services, etc ).


Minimum education and work experience required:

* College Degree Required.

* 4+ years minimum work experience in similar environment.

Preferred functional / technical competencies necessary for role:

* SAP.

* WMS (Winware/KWIC).

* HHC (Driver Handheld).

* Telogis

* Warehouse Labor Planning (WPP); Route Composition (w/ Wilkes Barre).

* Managing Employee Performance; Labor Management (Union); Team Building.

* Local Planning Team Meetings (Linkage with Demand/Fulfillment/Sales/

Customer Planning).

* Federal / State Regulatory Compliance & Law (DOT, OSHA, Worker s

Compensation, HR Policies).

Essential skills or interpersonal attributes desired:

* Action Oriented.

* Learning on the Fly.

* Interpersonal Savvy.

* Drive for Results.

* Time Management.

Mondel z Global LLC is an Equal Opportunity/Affirmative Action employer. All

qualified applicants will receive consideration for employment without regard

to race, color, religion, sex, national origin, disability, protected Veteran

status, sexual orientation, gender identity, gender expression, genetic

information, or any other characteristic protected by law. Applicants who

require accommodation to participate in the job application process may contact

for assistance.

Applicants must complete all required steps in the application process,

including providing a Resume/CV, in order to be considered for this position.

Primary Location

NA-US-Minnesota-Brooklyn Park


CS&L Warehousing