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Parts Advisor 

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 | United KingdomB70, West Bromwich, Sandwell, United Kingdom

Posted On:
05 October 2018
Work Type:
Work Time:
Full Time


Parts Advisor
West Bromwich
Salary Dependent on Experience
Clemence Rogers are currently working in partnership with our client in recruiting of an experienced Parts Advisor to join a growing Commercial Truck company in West Bromich.
Key Responsibilities:
• Answer calls/respond to emails & create sales order
• Handle customer inquiries both telephone and by email
• Research required information using available resources
• Manage trade counter enquires whilst determining products required by customers and suggest alternative and/or additional items related to their order
• Promote trade business generally including any special weekly/monthly offers
• Support Parts Manager / Supervisor
• Provide customers with good working knowledge of the products
• Update existing customer information as well as adding new customers
• Process orders, forms and applications
• Maintain counter area displays of merchandise in an orderly and attractive manner
• Follow up customer calls where necessary
• Document all call information according to standard operating procedures
• Carry out outbound calling campaigns when required
• Complete call logs/produce call reports
Ideal Candidate:
• Extensive knowledge of parts, components and accessories
• Great Communication skills
• Positive, flexible attitude
• Ability to work within a Team
• Ability to build strong relationships
• Planning & organisational skills
• A full clean driving license
• Reliability
• To be considered for this role you must have previous experience in a HGV/Truck parts environment.
• Perform basic mathematical calculations required to accurately complete assigned tasks
• Fully IT literate
• Good working knowledge of Microsoft Word and Excel packages