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Inbound Customer Service Agent 

cv-libraryListing Owner's Avatar |  | Ok (0.0 of 5)

 | United KingdomSheffield, South Yorkshire, United Kingdom

Posted On:
18 September 2018
Security/Protective Services
£16000.00 per Annum
Work Type:
Work Time:
Full Time


Staff One is a leading Recruitment Consultancy, supporting the Commercial, Industrial and Construction sectors. On behalf of a major Sheffield -based client, we are eagerly seeking ambiutious and driven people to fulfill three newly created customer service roles.

We are offering the opportunity to be part of something new that follows the customer journey from end to end with great prospects and career progression.

The Role:

We are looking for a friendly, enthusiastic customer service advisor to join a hardworking team based in the heart of Sheffield. Prior experience in a similar position is preferred although training will be provided.

Ideal Candidates:

This role will suit candidates with a wide range of abilities and experience and we are particularly looking for a person with the following skills:

* Friendly, professional and courteous.

* Polite and confident telephone manner.

* Excellent written communication skills.

* Self-motivated and able to prioritise own work load.

* Attention to detail.

* Good working knowledge of IT applications such as Word, Office and Excel.

Responsibilities include:

* Delivering the highest level of customer service to ensure our customers always have the best experience.

* Corresponding with customers daily to ensure they are kept up to date with any changes to their account or service and the status of service.

* Handling customer queries and complaints via telephone and email in a polite and positive manner.

* Recording and updating customer information accurately on CRM system.

* Liaising daily with external partners.

* Protect customer information in accordance with relevant legislations.

* Ensuring that customer feedback is actively pursued, considered and appropriate action taken.

* Maintaining positive customer relationships.

Training is provided for all our staff, encouraging you to develop your career