• To remain as basic point of contact for customers with queries, complaints, Feedbacks, requests etc.
• Ensuring timely and professional responses to all complaints, requests and queries received enabling satisfaction of customer.
• Interact with customers by phone, e-mail or online chat concerning various care issues.
• Provide hands on support of customer care initiatives and detailed account management.
• Solicit cross-selling and up-selling opportunities within the customer care experience.
• Tracking and reporting of relevant customer care performance metrics.
• Capturing and applying customer feedback.