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Back Office Executive/Back End work -FEMALE 
(Instajob™)

heena  |  India  |  

Direct:
Employer:
Location:
IndiaDelhi, India
Category:
Office/Administrative
Salary:
₹200,000.00 per Annum
See calculations
Work Type:
Permanent
Work Time:
Full Time
Tags:
job
Apply:
Job End: 

26 October 2019 07:16

Description 

KRA’s:
• To remain as basic point of contact for customers with queries, complaints, Feedbacks, requests etc.
• Ensuring timely and professional responses to all complaints, requests and queries received enabling satisfaction of customer.
• Interact with customers by phone, e-mail or online chat concerning various care issues.
• Provide hands on support of customer care initiatives and detailed account management.
• Solicit cross-selling and up-selling opportunities within the customer care experience.
• Tracking and reporting of relevant customer care performance metrics.
• Capturing and applying customer feedback.